Business Details
18 Years
experience
Trusted Computer Repair & IT Support in Stevenage
Computer Rehab is a family-run business established in Stevenage over 15 years ago. With over 35 years of combined experience in computer education, corporate IT, and home support, we specialise in providing accessible, jargon-free solutions for home computer users. Our customer-centric approach prioritises clear communication, offering remote and in-person support to resolve technical issues efficiently. We serve over 900 clients, from occasional users to businesses with ongoing maintenance contracts.Our commitment to security ensures remote support is only provided to verified clients, and we actively educate customers on avoiding scams. Beyond technical expertise, we offer VHS tape digitisation services, helping preserve personal memories in modern formats. Our team, led by Ken and Julie Fish, combines deep technical knowledge with a personal touch, ensuring reliable, cost-effective solutions tailored to individual needs.
Services
Computer Repair
Remote Support
VHS Digitisation
IT Maintenance
Scam Prevention
Details
- Year established: 2008
Highlights and features
- We have over 35 years of combined experience in computer education and IT support.
- Our family-run business prioritises clear, jargon-free communication with every client.
- Remote support is offered securely, only after initial in-person verification.
- We provide VHS tape digitisation services to preserve your personal memories.
- Personalised service for both one-time repairs and ongoing business IT maintenance.
What people say
Prompt, friendly and cost-effective service
Efficient service
Speedy support
Professional service
Reasonable pricing
Services
Computer Repair
We diagnose and fix hardware and software issues for PCs, laptops, and peripherals. Our technicians handle virus removal, system upgrades, and data recovery. Customers appreciate our clear explanations and focus on long-term solutions rather than temporary fixes.
Remote Support
Secure remote access allows us to troubleshoot issues without home visits. We use TeamViewer software after initial face-to-face verification. This service includes software updates, email configuration, and connectivity troubleshooting while maintaining strict security protocols.
VHS Digitisation
Convert old VHS, Video 8, and Mini DV tapes to digital formats. We transfer footage to memory sticks or cloud storage for easy viewing on modern devices. This service includes basic title editing and quality optimisation for aged media.
IT Maintenance
Ongoing IT support for small businesses includes monthly maintenance contracts. Services cover network security, software updates, and remote monitoring. Contracts offer flexible hour rollover for unpredictable IT needs.
Scam Prevention
We educate clients on identifying phishing emails, fake tech support calls, and online fraud. This includes practical workshops on password security and safe browsing habits. Our team provides recovery assistance for scam victims.
People
Ken Fish
Owner & Lead Technician
Ken has over 35 years of experience in computer education and IT support. He specialises in making technology accessible to non-experts and focuses on scam prevention education.
Julie Fish
Business Partner
Julie brings extensive corporate IT experience to the business. She manages client relationships and system security protocols while supporting technical operations.
Questions
Is remote support safe?
Yes, we only provide remote support to clients we've met in person. We use secure TeamViewer software and never request unsolicited access to devices.
What formats can you convert from?
We convert VHS, Video 8, Hi-8, and Mini DV tapes to digital formats. Contact us for specific format inquiries.
Do you offer business IT contracts?
Yes, we provide monthly maintenance contracts with flexible hour rollover for small businesses.
How do you handle data security?
We prioritise confidentiality through secure remote access protocols and verified client relationships before providing support.
What are your service areas?
We primarily serve Stevenage and surrounding areas. Please contact us for specific location inquiries.
Videos
