Business Details
16 Years
experience
Trusted Carpet & Flooring Solutions in Sunderland
Established in 2010, Telfer Carpets is a family-run business based in Sunderland, operating from Leechmere Industrial Estate. With over 25 years of industry experience from Billy Telfer and 12 years from Claire Telfer, we combine deep sector knowledge with a commitment to customer satisfaction. Our services include free measuring, competitive pricing, and installation of carpets, laminate, vinyls, and luxury vinyl tiles (LVT) for residential and commercial clients. All products come with a 100% guarantee and free delivery across the North East.Our team of experienced fitters ensures high-standard installations, supported by sub-floor advice and tailored product recommendations. We serve areas including Sunderland, Seaham, Durham, and beyond, offering a free home sampling service for added convenience. Backed by CHAS compliance and partnerships with leading brands, we prioritise transparency, quality, and reliability in every project.
Services
Carpets
Laminate
Vinyls
Luxury Vinyl Tiles
Contract Floor Coverings
Details
- Year established: 2010
Highlights and features
- We offer over 25 years of combined experience in carpet and flooring solutions
- Our team provides free measuring and 100% price-matched guarantees
- We guarantee 100% free delivery across the North East region
- Our fitters are certified professionals with industry-specific expertise
- We operate with full transparency and no hidden fees
Associations and certifications
- CHAS
What people say
Exceptional service
Professional fitters
Competitive pricing
Free delivery
Knowledgeable team
Services
Carpets
We supply and install premium carpets for residential and commercial properties across the UK. Our range includes loop pile, pattern, saxony, and twist pile options designed for durability and style. All installations come with a 5-year guarantee against normal domestic wear when fitted with appropriate underlay.
Luxury Vinyl Tiles
Waterproof luxury vinyl tiles that combine aesthetic appeal with practicality. Our LVT options feature wood and stone effects, offering warmth underfoot and easy maintenance. Ideal for kitchens, bathrooms, and high-traffic areas with a 10-year commercial wear guarantee.
Laminate Flooring
Durable laminate flooring with true-match accessories for seamless installation. Available in 7-9mm thicknesses from brands like Quickstep and Balterio. Our moisture-resistant options suit living areas and bedrooms with a 25-year residential warranty.
Contract Floor Coverings
Specialist flooring solutions for schools, hospitals, and offices. Includes safety vinyls, heavy-duty carpets, and wet-room compliant materials. All installations meet CHAS health & safety standards with sub-floor preparation services available.
Fitting Services
Professional fitting for all floor coverings by certified installers. Services include free room preparation advice, underlay recommendations, and waste removal (additional charge applies). Guaranteed workmanship with 1-year warranty on installations.
People
Billy Telfer
Director
With over 25 years in the carpet trade, Billy brings extensive industry expertise. Formerly part of Cotton & Telfer, he specialises in product selection and quality assurance for residential and commercial projects.
Claire Telfer
Director
Claire combines 12 years of carpet industry experience with financial sector expertise. She manages client relations and oversees day-to-day operations at the Sunderland showroom.
Questions
Do you offer free measuring services?
Yes, we provide free measuring services for all flooring products when you select your preferred material beforehand.
Are your fitters certified professionals?
All our installers are experienced professionals with industry-specific training and CHAS compliance accreditation.
What areas do you serve?
We cover Sunderland, Seaham, Durham, and the wider North East region for both residential and commercial projects.
Do you offer home sampling?
Yes, we provide a free home sampling service to help you choose the perfect flooring from your own space.
What guarantees do you provide?
All fitted flooring includes a 100% satisfaction guarantee with manufacturer warranties ranging from 5-25 years depending on product type.
Can you fit around existing furniture?
We recommend rooms are cleared before installation, but can accommodate immovable items with prior notification.
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