Balmoral House offers a warm welcome to its residents in a visually striking Victorian building with attractive grounds. The care home provides residential care for adults, offering support with day-to-day activities and activities of daily living. It also offers supervised daycare for isolated and lonely individuals. The home focuses on providing person-centred care, ensuring that each resident's needs are catered to, and allowing them to lead a comfortable and meaningful life. The home provides a range of facilities, including communal areas, a hair salon, and chiropody services, and encourages interaction with other residents and the local community.
The care home has been praised for its positive impact on Marion's health and wellbeing, with improvements in her eating habits and socialization.