Business Details
23 Years
experience
Expert IT Services & Computer Repair in Solihull
Established in 2003, Ben the PC Doctor has been delivering reliable IT support and computer repair services to Solihull and South Birmingham for over two decades. Our approach prioritises clear communication, with technical explanations provided in plain English to eliminate confusion. We offer flexible service options including on-site visits, remote support, and collection/return services to accommodate diverse client needs.Our commitment to clean systems ensures all devices are optimised through bloatware removal, while our honest recommendations policy guarantees clients only receive necessary upgrades or repairs. With a focus on local expertise and customer satisfaction, we maintain a 6-month warranty on hardware repairs and consistently achieve high ratings through transparent pricing and professional service delivery.
Services
IT Support
PC Repair
Hardware Diagnostics
Software Troubleshooting
Data Recovery
Virus Removal
Network Setup
Device Optimisation
Remote Assistance
Component Replacement
Details
- Year established: 2003
Highlights and features
- We offer 20+ years of local IT expertise in Solihull and South Birmingham
- Our team provides clear explanations without technical jargon
- We implement a clean systems philosophy removing unnecessary software
- Honest recommendations policy with no unnecessary upgrades
- Flexible service options including on-site, remote, and collection/return
What people say
Quick turnaround
Professional approach
Reasonable pricing
Excellent communication
Reliable solutions
Services
IT Support
Comprehensive IT support for businesses and home users in Solihull. Our services include system diagnostics, network configuration, and ongoing maintenance. We specialise in resolving hardware and software issues while providing clear explanations to ensure client understanding. Our approach combines technical expertise with practical solutions tailored to individual needs.
PC Repair
Professional PC and laptop repair services covering hardware failures, screen replacements, and performance optimisation. We use quality replacement components and offer a 6-month warranty on repairs. Our technicians diagnose issues efficiently to minimise downtime for both personal and business users across South Birmingham.
Data Recovery
Specialised data recovery services for failed hard drives and storage devices. Our technicians employ advanced techniques to recover important documents, photographs, and business records. We provide a reliable solution for both accidental deletions and hardware failures while maintaining strict data confidentiality throughout the process.
Virus Removal
Effective virus and malware removal services for infected devices. Our technicians eliminate malicious software while restoring system functionality. We implement protective measures including anti-virus software installation and system optimisation to prevent future infections. This service is available for both Windows and Apple devices in domestic and business environments.
Remote Support
Remote technical support for software issues and system configuration. Using secure remote access tools, our technicians resolve problems without requiring physical device transportation. This service covers operating system errors, software conflicts, and network connectivity issues, providing convenient solutions for clients across our service areas.
People
Ben Hyams
Founder
Pioneering PC repair specialist who established Solihull's original home computer service in 2003. Recognised for technical innovation and customer-focused approach, Ben developed the company's core principles of clear communication and honest recommendations that continue to guide operations today.
Questions
Do you offer on-site computer repairs?
Yes, we provide on-site IT support across Solihull and South Birmingham. Our technicians can visit your home or business to resolve technical issues without requiring device transportation.
What types of devices can you repair?
We repair Windows and Apple computers, including laptops, desktops, and all-in-one devices. Our services cover hardware failures, software issues, and data recovery for both personal and business equipment.
How long does a typical repair take?
Most hardware repairs are completed within one working day. Software troubleshooting and virus removal services can often be resolved remotely within a few hours, depending on the complexity of the issue.
Do you provide warranties on repairs?
Yes, all hardware replacements come with a 6-month warranty. This covers both the replacement components and our labour, ensuring you receive reliable, long-lasting solutions for your technical problems.
Can you help with business IT systems?
We offer comprehensive business IT support including network setup, system maintenance, and cybersecurity protection. Our services help local businesses maintain efficient operations through reliable technical solutions and proactive system management.
How do I get a repair quote?
Contact us via phone at 0121 704 2134 or through our website to receive a free, no-obligation quote. We'll assess your device's issues and provide transparent pricing before any work begins.
