At Pilgrim Wood Residential & Dementia Care Home, we are dedicated to providing exceptional care and support to our residents, embracing their unique needs and preferences. Our elegant, family-run care home is nestled in the heart of Surrey's picturesque countryside, offering a tranquil and welcoming environment for our residents to thrive.
Our Story
Our care home is built on a foundation of compassion, kindness, and respect, inspired by the values of our founders. We believe that every individual deserves to be treated with dignity and empathy, and our team of dedicated professionals strive to deliver personalized care that exceeds expectations. From our beautifully landscaped gardens to our spacious, well-equipped bedrooms, every aspect of our care home is designed to create a sense of comfort and belonging.
Our Services
We offer a comprehensive range of care services, tailored to meet the unique needs of our residents. Our Residential Services provide personal care, assistance with daily living, and the comfort of friendly faces. Our Dementia Services are specifically designed to provide a better quality of life for those living with dementia, through proven therapies of sensory stimulation and social interaction. Additionally, our Respite Care services offer short-term stays to enable loved ones to take a well-deserved break or receive convalescent care when recovering from an accident, illness, or operation.
Our Commitment
At Pilgrim Wood, we are committed to delivering exceptional care that goes beyond the standard. We believe in creating a sense of community, where our residents feel valued, respected, and supported. Our team of dedicated professionals work tirelessly to provide a safe, stimulating, and enjoyable environment, where every individual can flourish and live life to the fullest.
Our Accomplishments
We are proud to be winners of the Great British Care Awards 2020, recognized as Covid Heroes for the South East. Our commitment to delivering exceptional care has earned us an excellent reputation, with many of our residents and their families praising our dedication, compassion, and kindness.
Overall Experience
The reviewers of Pilgrim Wood are generally very pleased with the care home, praising its warm and homely atmosphere, friendly and caring staff, and beautiful countryside setting.
Staff and Care
The staff at Pilgrim Wood are consistently praised for their warm, friendly, and caring nature. They are described as treating residents like family and taking a personal interest in their well-being. The staff are also commended for taking residents on country walks and encouraging them to enjoy the beautiful surroundings.
Environment and Facilities
The care home is described as having a lovely old-style home in a beautiful wooded countryside setting. The large garden and views of the Surrey Hills are particularly praised. However, some criticisms are made about the quality of the bed linen and furnishings, with one reviewer describing them as "shabby".
Room for Improvement
One reviewer commented that there are not enough staff members to enable them to do the job they seem to want to do, which may impact the level of care and attention residents receive.
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