Business Details
Trusted Nursing Home Care in Dorking, Surrey
At Downsvale Nursing Home, we pride ourselves on creating a warm, homely environment that prioritises person-centred care for residents requiring nursing, dementia, palliative, respite, or day-care support. Established with a commitment to excellence, our team of highly trained professionals delivers 24-hour care grounded in best practices, ensuring dignity, comfort, and safety. Our purpose-built facility in Boxhill, Surrey, offers serene surroundings with modern amenities, including en-suite rooms, landscaped gardens, and tailored activities to enhance residents' well-being.We maintain rigorous training standards, with staff holding NVQ qualifications and ongoing professional development, while fostering strong partnerships with local healthcare providers. Families consistently commend our compassionate approach, transparent communication, and dedication to individualised care plans, which adapt to evolving needs without requiring relocation. As part of the Monarch KM Group, we combine family-owned values with industry-leading expertise to provide peace of mind for residents and their loved ones.
Services
Nursing Care
Dementia Care
Palliative Care
Respite Care
Day-Care
24-hour Support
Personalised Care Plans
Nutritious Meals
Recreational Activities
Domestic Services
Highlights and features
- 24-hour NMC-registered nursing staff on-site
- Personalised care plans adapted to individual needs
- Award-winning homely environment with landscaped gardens
- Staff complete ongoing NVQ-level dementia training
- Regular family care review meetings and updates
Associations and certifications
- Care Quality Commission (CQC)
- GSF Accreditation
What people say
Caring staff
Homely environment
Outstanding nursing care
Personalised care plans
Engaging activities
Services
Nursing Care
Our fully qualified nurses provide round-the-clock clinical support for complex health needs. Staff maintain NMC registration and complete regular training updates to ensure best practices. Residents receive tailored care plans with continuous monitoring and adjustments as needs evolve.
Dementia Care
Specialised environment designed for dementia residents with trained carers. Staff implement person-centred approaches to manage cognitive challenges through structured routines, sensory activities, and compassionate communication techniques adapted to individual life histories.
Palliative Care
Compassionate support for residents nearing end-of-life stages. Our team collaborates with local hospices to manage symptoms, maintain dignity, and provide emotional support for residents and families through tailored comfort-focused care plans.
Respite Care
Flexible temporary care solutions for family caregivers needing breaks or post-hospital recovery. Residents experience the same high standards of accommodation, meals, and activities as permanent residents within our secure, welcoming environment.
Day-Care
Structured daytime support for individuals maintaining home residency. Includes social activities, meals, and personal care assistance with transportation options, allowing families respite while ensuring participants receive professional supervision and engagement.
People
Rahul Chhapwale
Director
Rahul oversees strategic operations across Monarch KM Group care homes, bringing extensive management experience to ensure Downsvale maintains its reputation for excellence in senior care provision.
Deepa Chhapwale
Registered Manager
As CQC-registered manager, Deepa leads daily operations with a focus on staff development and care quality. Her clinical background ensures adherence to best practices while maintaining the home's person-centred ethos.
S L
Resident's Son
Family representative providing testimonials about care quality. Regularly involved in care review meetings, praising staff professionalism and communication regarding his father's changing needs.
M C
Resident's Cousin
Family member who evaluated multiple care homes before selecting Downsvale. Notes significant improvement in relative's social engagement and staff responsiveness to individual requirements through regular updates.
Tim S
Resident's Son
Family member who experienced end-of-life care provision. Commended staff compassion during difficult times, noting consistent dignity preservation and emotional support for both resident and relatives.
Questions
What types of care do you offer?
We provide nursing, dementia, palliative, respite, and day-care services tailored to individual needs with 24-hour professional support.
Can families visit residents?
Yes, we encourage visits at any time. Families can stay for meals, attend care reviews, and spend quality time in our welcoming communal areas.
How are care plans developed?
Personalised care plans are created through resident assessments and family consultations, with regular reviews to adapt to changing needs.
What staff qualifications do you require?
All nursing staff hold NMC registration. Carers complete NVQ levels 2-3 with ongoing dementia-specific training and annual competency assessments.
What are your visiting hours?
Families may visit 24/7. We recommend daytime visits for care discussions, with overnight stays available for respite arrangements.
How do you handle medical emergencies?
On-site nurses respond immediately to emergencies, supported by established protocols and partnerships with local healthcare providers for urgent interventions.
