Business Details
Emergency
services
Your Trusted IT Partner for Business Success
Konnetix IT Services & Support is a proactive managed IT services company dedicated to delivering tailored technology solutions that enhance business efficiency, productivity, and security. With a combined industry experience of 50 years, our team operates from Letchworth and serves clients across Hertfordshire, Essex, Bedfordshire, and North London. We prioritise building long-term relationships through best-in-class support, managed services, and strategic consultancy. Our approach focuses on aligning technology with client goals, ensuring seamless operations and minimal downtime. Recognised for our 5-star customer service, we combine technical expertise with a commitment to transparency and client satisfaction.Our accreditations, including Microsoft Silver Partner status and Cyber Essentials certification, underscore our adherence to industry standards. We specialise in cloud migration, network infrastructure, disaster recovery, and cybersecurity, supporting businesses from initial consultation to implementation and ongoing maintenance. Client testimonials highlight our ability to resolve complex IT challenges efficiently, with particular praise for our responsiveness, scalability, and cost-effective solutions. Our team of certified professionals remains at the forefront of technological advancements to deliver future-proof solutions for growing enterprises.
Services
Managed IT Services
IT Support
Cloud Migration
Cybersecurity
Disaster Recovery
Network Infrastructure
Microsoft 365 Backup
Cyber Essentials Certification
Highlights and features
- We offer 50 years combined IT industry experience with Microsoft accreditation
- Our team provides rapid resolution of IT issues within agreed SLAs
- Transparent pricing with no hidden fees or pushy sales tactics
- Scalable cloud solutions designed for business growth requirements
- ISO-compliant data security and business continuity planning expertise
Associations and certifications
- Microsoft Silver Partner
- Cyber Essentials
What people say
Quickly and efficiently resolved issues
No hidden fees
Scalable cloud solutions
Excellent server upgrades
Highly recommended
Services
Managed IT Services
Our managed IT services provide comprehensive technology support for businesses of all sizes. With 24/7 monitoring and proactive maintenance, we ensure optimal system performance and minimal downtime. Our Microsoft-accredited engineers deliver tailored solutions covering network management, cloud infrastructure, and cybersecurity. Clients benefit from predictable costs, scalable resources, and access to cutting-edge technology. This service is particularly suited to organisations seeking to outsource their IT operations while maintaining business continuity.
Cybersecurity Solutions
We offer robust cybersecurity solutions including Cyber Essentials certification, network security audits, and threat prevention. Our team implements multi-factor authentication, endpoint protection, and regular vulnerability assessments. With ISO-compliant data handling practices, we help businesses protect against cyber threats while meeting regulatory requirements. The service includes staff training and incident response planning to ensure comprehensive protection against evolving digital threats.
Cloud Migration
Our cloud migration services enable seamless transition to modern infrastructure solutions. Specialising in Microsoft 365 implementations, we provide scalable cloud storage, remote working capabilities, and automated backups. The process includes system analysis, data transfer, and post-migration support to ensure business continuity. Clients benefit from reduced hardware costs, enhanced collaboration tools, and flexible access to business-critical applications from any location.
Disaster Recovery
We deliver comprehensive disaster recovery solutions with encrypted UK-based data storage and rapid system restoration. Our approach includes initial network assessment, backup strategy development, and regular testing of recovery protocols. Businesses gain protection against data loss from hardware failures, cyberattacks, or natural disasters. The service ensures minimal operational disruption through automated backups and virtual machine replication across multiple sites.
IT Consultancy
Our IT consultancy provides strategic guidance on technology investments and infrastructure planning. We offer impartial advice on system upgrades, vendor selection, and digital transformation. The service includes free strategic IT reviews to identify improvement opportunities and cost-saving measures. With expertise in network design and hardware procurement, we help businesses align their technology with long-term growth objectives while maintaining budget efficiency.
People
Darren Billinghurst
Director
With over 20 years in IT services, Darren leads Konnetix IT Services & Support's strategic direction. He specialises in aligning technology solutions with business growth objectives while maintaining operational excellence.
David Startin
Business Development
David has 15 years' experience in technology sales, focusing on matching client needs with optimal IT solutions. He ensures clients receive tailored services that enhance operational efficiency.
David Haynes
Lead IT Engineer
A senior technical consultant with 10 years' experience in managed services, David oversees complex IT implementations and ensures delivery of high-availability solutions for enterprise clients.
Nyckie Ford
Technical Services Manager
Nyckie manages proactive IT support operations, maintaining service level agreements through rigorous quality control and continuous process improvement initiatives.
Joshua Thorpe
Technical Support
Josh provides frontline IT support with a focus on rapid issue resolution. His expertise in network troubleshooting ensures minimal disruption to client operations.
Questions
What IT services does Konnetix IT Services & Support offer?
We provide managed IT services, cybersecurity solutions, cloud migration, disaster recovery, and IT consultancy across Hertfordshire and surrounding areas.
Are your services available outside Hertfordshire?
Yes, we serve clients throughout Essex, Bedfordshire, and North London in addition to our local Hitchin base.
How quickly can you resolve IT issues?
Our SLAs ensure rapid response times with most issues resolved within hours rather than days, as evidenced by client testimonials.
Do you support small businesses?
Yes, we specialise in helping SMEs with tailored IT solutions, including cloud adoption and cybersecurity compliance.
What accreditations do you hold?
We are a Microsoft Silver Partner with Cyber Essentials certification, demonstrating our technical expertise and security standards.
Can you help with IT infrastructure upgrades?
Yes, we've successfully completed server room upgrades and network infrastructure projects for clients like R H Logistics.
