Business Details
22 Years
experience
Emergency
services
Proactive Managed IT Services in Wiltshire
Sound Networks is a Wiltshire-based technology business with over two decades of experience providing structured IT support, security, and maintenance services. Founded in 2004, our mission is to deliver technology guidance and expertise that empower businesses to grow through digital transformation. Our team of engineers offers network security, cloud solutions, hardware/software support, and strategic IT consultancy tailored to small and medium enterprises. We prioritize proactive IT support, combining 24/7 system monitoring with predictive maintenance to minimize downtime. Our services extend across Wiltshire and the West Country, addressing IT challenges while improving workflow efficiency.We implement a unique approach to optimize IT infrastructure, supporting clients with helpdesk services, cybersecurity, and Microsoft solutions. Our commitment to regular in-person reviews ensures clients receive personalized attention. By aligning technology with business goals through vCIO services, we help organizations achieve measurable ROI on IT investments. Our engineers maintain transparency and avoid hidden fees, focusing on long-term solutions. With a client-centric ethos, we provide predictable costs and scalable support packages for businesses of all sizes.
Services
IT support
Cybersecurity services
Cloud solutions
Microsoft consultancy
Unified communications
Network security
Server management
Website development
Remote monitoring
Data backup
Details
- Year established: 2004
Highlights and features
- 21 years of IT support experience with SME clients
- Proactive maintenance with 24/7 system monitoring
- ISO 27001-certified cybersecurity frameworks
- Microsoft Gold Partner for Modern Workplace solutions
- Regular in-person account reviews included
Associations and certifications
- ISO 27001
What people say
Super responsive
Technically knowledgeable
Faultless service
Immediate response
Highly recommended
Services
Managed IT Services
Our managed IT services provide continuous monitoring and proactive maintenance for business technology infrastructure. This includes network security management, server upkeep, and cloud solution optimization. We handle IT challenges before they disrupt operations, allowing businesses to focus on core activities. Our approach combines remote monitoring with on-site support when needed.
Cybersecurity Solutions
Cybersecurity services protect businesses from digital threats through multi-layered defense strategies. We implement firewalls, email filtering, and multifactor authentication while offering Cyber Essentials certification support. Regular vulnerability assessments and staff phishing awareness training help prevent data breaches. Our team provides incident response planning for security emergencies.
Cloud Services
Cloud solutions enable flexible business operations through hosted infrastructure and software platforms. We specialize in Microsoft 365 migration, SharePoint implementation, and virtual desktop deployments. Our cloud backup services ensure business continuity with automated data recovery options. This allows secure remote access to critical systems and documents.
Microsoft Solutions
Microsoft Modern Workplace solutions integrate Teams, Intune, and 365 platforms for enhanced productivity. We provide licensing consultancy, migration support, and customized implementation. Our services optimize collaboration tools while ensuring compliance with security standards. Ongoing support maintains system updates and functionality.
Unified Communications
Unified communication systems combine VoIP telephony, video conferencing, and instant messaging into single platform solutions. We implement 3CX and Microsoft Teams calling systems with seamless device integration. This enhances internal and client communications through reliable, feature-rich technology.
People
Paul Cox
Business Owner
With over 20 years in IT support, Paul leads strategic direction while maintaining client relationships. His expertise in digital transformation guides businesses toward technology-driven growth through customized solutions.
Richard Bradey
Technical Lead
Richard oversees technical operations with 15+ years in network security and infrastructure. He specializes in system architecture design and complex problem resolution for enterprise clients across multiple industries.
Daniel Brown
Web Development Lead
Daniel manages website projects with expertise in frontend/backend development. His 12 years of experience include creating custom web solutions that align with clients' business objectives and brand identity.
Questions
What IT services do you offer in Wiltshire?
We provide managed IT support, cybersecurity solutions, Microsoft consultancy, cloud services, and unified communications across Wiltshire and surrounding areas.
Do you support businesses outside Wiltshire?
Yes, while based in Melksham, we support clients throughout the West Country, Bristol, Bath, Salisbury, and nationwide via remote services.
Are you Microsoft-certified specialists?
We're Microsoft Gold Partners with specialist accreditation in Modern Workplace solutions for enterprise environments.
Do you offer emergency IT support?
Yes, we prioritize critical incidents with same-day response options available for urgent technical issues.
What cybersecurity accreditations do you hold?
We hold ISO 27001 certification and implement Cyber Essentials frameworks as standard for all clients.
How do you handle business continuity?
We combine cloud backups with proactive infrastructure monitoring to minimize downtime and ensure rapid recovery from IT disruptions.
