Business Details
26 Years
experience
Emergency
services
Your IT Partner in Bristol
Smooth IT is a trusted IT support and consultancy partner for businesses of all sizes across the Southwest. Since 2000, we have prioritised building strong personal relationships with clients, taking the time to understand unique IT requirements through on-site visits and detailed discussions. Our approach focuses on creating tailored solutions aligned with business goals, whether supporting individual entrepreneurs or large corporations. We offer proactive IT management with 24/7 monitoring to identify potential issues before they disrupt operations. Our local presence enables rapid response times for hands-on support when required. Backed by partnerships with leading technology providers, we deliver cutting-edge solutions while maintaining transparent pricing models including flexible pay-as-you-go options.We measure success through our clients' achievements, providing comprehensive reporting through user-friendly billing platforms. Our Bristol-based team combines technical expertise with certifications like Microsoft Certified IT Professional and Cisco Certified Network Associate. We believe technology should empower businesses rather than complicate operations, which is why we take ownership of IT infrastructure management so clients can focus on core activities. Our commitment to continuous improvement ensures systems remain optimised for both current needs and future growth.
Services
IT Consultancy
IT Support Bristol
Cloud Services
Network Solutions
Cybersecurity
Web Hosting
Pay-as-you-go Support
Remote IT Support
Fixed-price IT Support
Network Monitoring
Details
- Year established: 2000
Highlights and features
- We offer 25 years of local IT expertise serving Southwest businesses
- Our certified engineers hold Microsoft and Cisco qualifications
- We provide transparent pay-as-you-go pricing with no hidden fees
- We combine proactive monitoring with rapid on-site response times
- Our solutions integrate with your existing infrastructure without 'computer speak'
What people say
Exceptional technical competence
Responsive service
Customised solutions
Business continuity support
Proactive problem resolution
Services
IT Consultancy
Our consultancy helps businesses develop IT strategies aligned with operational goals. We assess existing infrastructure, identify improvement opportunities, and create technology roadmaps that support growth. Clients benefit from expert guidance on system migrations, disaster recovery planning, and infrastructure development to ensure their technology investments deliver maximum value.
Cybersecurity
We implement comprehensive security solutions to protect business data and systems. Our services include vulnerability assessments, firewall management, malware protection, and compliance consulting. Clients receive ongoing monitoring and regular security updates to defend against evolving threats while maintaining regulatory compliance with industry standards for data protection.
Cloud Services
We specialise in Microsoft 365 and Azure cloud implementations. Our team handles complete cloud migrations, environment management, and resource optimisation. Businesses gain secure remote access to files, improved collaboration tools, and scalable infrastructure that reduces reliance on physical servers while maintaining data integrity and accessibility.
Network Solutions
We design and implement reliable network systems tailored to business requirements. Services cover wired and wireless network installation, remote access solutions, and ongoing network management. Clients benefit from secure, high-performance connectivity that supports day-to-day operations and future expansion without compromising system stability.
Pay-as-you-go Support
Our on-demand support model provides technical assistance without fixed contracts. Businesses pay only for the time used, from quick fixes to comprehensive system upgrades. This adaptable approach suits organisations with variable IT needs while ensuring expert support remains available when required, with transparent billing for every service interaction.
People
Dan Best
Director
Co-founder with over 20 years' experience in business IT solutions. Specialises in matching technology to organisational needs. Continues to lead strategic direction while maintaining hands-on client relationships.
Tim Bryant
Director
Technical visionary who started computing in 1984. Co-founder responsible for expanding service offerings. Maintains industry connections to ensure clients access the latest technology advancements through our partnerships.
Rob Hall
Technical Director
Microsoft and Cisco certified expert with 15+ years' experience. Manages large-scale IT projects from planning through implementation. Ensures technical excellence in all business client solutions while maintaining service standards.
Travis Ovens
Technical Support Engineer
Former systems engineer with education sector expertise. Specialises in network integration projects. Combines technical proficiency with clear communication to deliver practical solutions for complex IT environments.
Paul Williams
Technical Support Engineer
Experienced across multiple industries including manufacturing and finance. Focuses on education sector IT solutions. Combines technical knowledge with understanding of operational requirements to deliver practical systems integration.
Questions
What types of businesses do you work with?
We support organisations of all sizes across the Southwest, from sole traders to multi-floor corporations in sectors including retail, manufacturing, education, and healthcare.
Do you offer 24/7 IT support?
We provide 24/7 system monitoring with rapid response during working hours. Emergency support is available outside these times through our director contact arrangements.
How do you handle data security?
We implement multi-layered security solutions including firewalls, intrusion detection, and regular vulnerability assessments. Our team maintains compliance knowledge for industries like healthcare and finance.
What payment options are available?
We offer flexible pricing including pay-as-you-go hourly rates, fixed-price contracts, and project-based quotations. All charges include transparent itemised billing through our client portal.
Can you help with cloud migration?
Yes, we specialise in Microsoft 365 and Azure cloud implementations. Our engineers handle complete migrations including data transfer, system configuration, and staff training for seamless transitions.
How quickly can you respond to issues?
Our Bristol team provides same-day on-site visits when needed. Remote diagnostics often resolve issues immediately, with average response times under two hours during working hours.
