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The Park Medical Practice is a General Medical Services (GMS) practice with a contract with Lancashire and South Cumbria Integrated Care Board and NHS England. Our dedicated team of clinicians and support staff aim to provide high standards of healthcare to our patients. We are committed to working within the new NHS framework and are members of the Greater Preston Primary Care Network.
Our Mission
Our mission is to provide high-quality, patient-centered healthcare that emphasizes dignity, respect, and compassion. We strive to create a positive and supportive environment that promotes health, well-being, and independence for our patients.
Our Services
We offer a wide range of medical services, including:
- Online services: order repeat prescriptions, access test results, and book appointments online
- Face-to-face consultations with our experienced doctors and nurses
- Routine check-ups and health screenings
- Vaccinations and immunizations
- Chronic disease management
- Mental health support
- Travel vaccinations and advice
Our team is committed to providing high-quality, personalized care that meets the unique needs of each patient. We take pride in being a well-regarded training practice, working with GP Registrars and other doctors to ensure that our patients receive the best possible care.
Our Values
At The Park Medical Practice, we believe in treating our patients with kindness, respect, and dignity. We strive to create a welcoming and inclusive environment that makes everyone feel valued and supported. Our team is dedicated to providing compassionate and empathetic care that addresses the physical, emotional, and social needs of our patients.
Patient-Centered Care
We believe that our patients are at the heart of everything we do. We strive to involve them in their care, providing accurate and timely information about their health and treatment options. We respect their autonomy and individuality, tailoring our care to meet their unique needs and preferences.
Get Involved
We encourage our patients to take an active role in their healthcare. We offer patient participation groups and online services that enable them to take control of their health and well-being. We also provide educational resources and support to help them make informed decisions about their care.
Overall Experience
The overall experience of the patients at the Park Medical Practice is mixed. While some patients have had positive experiences, others have faced difficulties and frustrations.
Positive Experiences
Several patients have praised the practice for its informative group sessions, professionalism, and helpful staff. Some have appreciated the prompt response and care provided by the doctors and receptionists. A few patients have also commended the practice for its efficient processes and friendly atmosphere.
Negative Experiences
On the other hand, many patients have faced difficulties in getting appointments, long wait times, and issues with the MyGP App. Some have experienced poor customer service from receptionists, while others have been frustrated with the lack of availability of doctors and the lengthy wait times for prescriptions.
Communication Issues
A common theme among the negative reviews is the difficulty in communicating with the practice. Patients have reported issues with phone lines being busy, difficulties in getting through to receptionists, and inadequate responses to queries.
Staff Performance
Some patients have praised individual staff members, such as Judy Winters, for their professionalism and helpfulness. However, others have criticized receptionists for being unhelpful, rude, or unqualified to perform triage.
Technical Issues
Technical issues with the MyGP App, phone lines, and appointment booking systems have also been reported by several patients.
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