Business Details
24 Years
experience
Emergency
services
Trusted IT Support & Cyber Security Services in Deeside
Founded in 2002, Pro-Networks has established itself as a leading provider of proactive IT support, VoIP telephony, and cyber security solutions across the United Kingdom. Based in Deeside, our company has grown organically through word-of-mouth recommendations and the dedication of our founding team. In 2020, we expanded by acquiring Ten Ten Systems, integrating their staff and customers into our family. Transitioning to an Employee-Owned Trust in 2022, we appointed our first employee, Geoff Coote, as CEO, ensuring continuity in our values and direction. With nearly 40 team members boasting over 700 combined years of IT experience, we hold certifications from Microsoft and Apple, and in 2023, we achieved Microsoft Solutions Partner status in the Modern Work discipline.Our commitment to exceptional customer service is reflected in our 99% customer retention rate and industry-leading response times. We pride ourselves on tailoring solutions to meet the unique needs of businesses across diverse sectors, from sports and entertainment to manufacturing and professional services. Our approach combines technical expertise with a deep understanding of client requirements, ensuring reliable, scalable IT infrastructure that supports business growth. Backed by robust accreditations and a focus on continuous improvement, we deliver proactive support that minimizes downtime and maximizes operational efficiency.
Services
IT Support
Cyber Security
VoIP Solutions
Cloud Services
Network Management
Data Backup
Disaster Recovery
Connectivity Services
Remote Working
Microsoft 365
Details
- Year established: 2002
Highlights and features
- We provide 24/7 emergency IT support with rapid resolution times.
- Our team of Microsoft and Apple certified experts ensures technical proficiency.
- As an employee-owned company, we foster unparalleled client commitment.
- We guarantee 99% customer retention through proactive service delivery.
- Our solutions integrate multi-layered cyber security and compliance frameworks.
Associations and certifications
- Microsoft
- Apple
- Cyber Essentials
- Microsoft Solutions Partner
What people say
Excellent support!
Friendly, helpful and efficient!
Pippa and Rod were as awesome as always
Geoff's input appreciated
99% customer retention
Services
IT Support Services
Our IT support services ensure continuous business operations through proactive infrastructure management. Certified engineers provide rapid resolution for hardware, software, and network issues. We offer tailored solutions including helpdesk support, cloud migration, and Microsoft 365 integration. With 24/7 emergency coverage and a 52-minute average response time, we minimize downtime while aligning technical strategies with business objectives.
Cyber Security Services
Comprehensive cyber security solutions protect against evolving threats through multi-layered defences. We implement firewalls, threat monitoring, and multi-factor authentication alongside staff training programs. Our accreditations include Cyber Essentials and GDPR compliance support. Regular vulnerability assessments and penetration testing ensure robust protection for sensitive business data and systems.
VoIP Business Solutions
Modern VoIP solutions enable flexible communication across multiple locations with no contract commitments. Partnering with 8x8 and NFON, we deliver scalable cloud phone systems with 99.999% uptime guarantees. Features include mobile integration, call queuing, and CRM connectivity while maintaining seamless Microsoft Teams compatibility for hybrid working environments.
Data Backup & Recovery
Our data backup solutions ensure business continuity through automated cloud storage and rapid recovery protocols. The Data Backup PLUS solution provides near-instant failover during outages. Regular system monitoring and tailored recovery plans protect against hardware failures, cyberattacks, and accidental data loss while maintaining compliance with industry standards.
Network Monitoring & Management
24/7 network monitoring prevents disruptions through proactive server and system management. We design, implement, and maintain secure network architectures with expert installation services. Real-time performance tracking and automated alerts ensure optimal connectivity while supporting remote workforce requirements across diverse business sectors.
Questions
What IT services do you offer?
We provide comprehensive IT support including helpdesk services, cloud solutions, cyber security, VoIP telephony, data backup, and network management tailored to business needs.
Are your services available 24/7?
Yes, we offer 24/7 emergency IT support with rapid response times and continuous network monitoring to ensure business continuity outside regular hours.
Do you support remote working solutions?
We implement secure remote working solutions integrating Microsoft 365, cloud infrastructure, and VoIP systems to enable seamless collaboration for distributed teams.
What cyber security accreditations do you hold?
We maintain Cyber Essentials certification, GDPR compliance support, and Microsoft partnership accreditations while implementing multi-layered security frameworks for client protection.
How do you handle data backup and recovery?
Our Data Backup PLUS solution provides automated cloud storage, regular system monitoring, and near-instant failover capabilities to ensure business continuity during outages.
What areas do you cover?
We provide IT services nationwide across the UK, with particular focus on Chester, Warrington, Cheshire, North Wales, Wirral, and the North West regions.
