Delivering high-quality healthcare to our patients
Burnham & Berrow Medical Centre is a reputable NHS general practice provider, offering a comprehensive range of healthcare services to approximately 14,500 patients. Our practice is conveniently located across two sites in the charming coastal town of Burnham-on-Sea and the nearby village of Berrow. Since April 2023, we have proudly been part of Symphony Healthcare Services. The Care Quality Commission has registered us to deliver an array of regulated activities, including diagnostic and screening procedures, family planning, maternity and midwifery services, surgical procedures, and the treatment of diseases, disorders, and injuries.
Our devoted and competent multidisciplinary team is dedicated to providing exceptional patient care and consists of General Practitioners, Advanced Nurse Practitioners, Pharmacists, Practice Nurses, and Health Care Assistants. Together, we strive to cater to the diverse healthcare needs of our patients, offering services such as blood tests, home visits, vaccinations, and immunisations.
Services & Support
At Burnham & Berrow Medical Centre, we pride ourselves on delivering an extensive variety of healthcare services. Some of the services we offer include blood tests, home visits, vaccinations and immunisations, medicines management, and general practice care.
Our blood tests service is available for patients who require blood tests for various reasons, such as check-ups, monitoring health conditions, or for diagnostic purposes. Our skilled medical professionals perform these tests, ensuring our patients receive accurate results and appropriate follow-up care.
For patients who are unable to visit the medical centre, we offer home visits. Our healthcare team assesses each request for a home visit to ensure the appropriate care is delivered in a timely and effective manner. We understand that home visits may be essential for certain patients, and our dedicated team is committed to providing compassionate and personalised care in the comfort of their own homes.
We also provide vaccinations and immunisations for both adults and children. Our services include routine childhood immunisations, annual flu vaccinations, and travel vaccinations. Our healthcare team is well-versed in administering vaccines, ensuring our patients are protected against preventable diseases.
Medicines Management is an integral part of our practice, and we work closely with our patients to optimise the use of prescribed medications. Our team is experienced in conducting medication reviews, making recommendations, and monitoring patients for adverse drug reactions or interactions.
At Burnham & Berrow Medical Centre, we are committed to delivering high-quality, comprehensive healthcare services that cater to our patients' diverse needs. We believe in providing personalised and compassionate care, always striving to exceed our patients' expectations.
Quality of Care
Some patients have reported receiving excellent care from individual doctors and staff members, citing examples of informative and helpful interactions. However, the overall quality of care at the surgery has been criticized for being inconsistent and lacking in certain areas.
Communication Issues
Many patients have expressed frustration with the communication process at the surgery, citing difficulties in getting face-to-face appointments, responding to online requests, and receiving timely updates on test results or medication availability.
Staff Shortages
Some patients have blamed staff shortages for the poor service they have received, including delays in getting appointments, lack of attention to patients' concerns, and unhelpful responses to online requests.
Reception Staff
Some patients have criticized reception staff for being rude, unhelpful, and unresponsive to patient concerns, while others have reported positive experiences with friendly and helpful receptionists.
Doctor-Patient Relationships
Some patients have reported feeling undervalued and unheard by doctors, who have been perceived as not listening to their concerns or taking their symptoms seriously.
Prescription Issues
Several patients have reported issues with their prescriptions, including problems with medication availability, incorrect prescriptions, and difficulty in getting repeat prescriptions.
Surgery Improvements
While some patients have noted improvements in certain areas, such as quick response times to telephone calls and friendly staff, many have expressed disappointment and frustration with the overall service provided.
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