At Flames of Hull Ltd, we've dedicated over three decades to bringing warmth, ambiance, and style to homes across Yorkshire & Humberside. As a family-run business, we take pride in offering an unparalleled selection of fireplaces, fires, and stoves, alongside expert guidance and seamless installations.
Our Expertise
Our team of experienced professionals boasts extensive knowledge of various fuel types, designs, and installations. We can guide you through every step of the process, from selecting the perfect fireplace or stove to ensuring a safe and efficient installation.
Our Services
- Fireplace & Stove Selection: Explore our impressive array of over 150 fireplaces and stoves, featuring gas, electric, wood-burning, and multi-fuel options.
- Expert Installation: Our qualified engineers provide safe and reliable installations, adhering to all relevant safety regulations.
- Bespoke Surrounds: Elevate your fireplace with stunning surrounds crafted from premium materials like marble, limestone, or wood.
- Comprehensive Service: From initial consultation to aftercare, we take care of everything for a seamless and enjoyable experience.
More Than Just Products
At Flames of Hull Ltd, we believe in exceeding expectations. Our dedicated team offers:
- Free home visits & surveys: We'll visit your home to assess your needs and provide tailored recommendations.
- Free ample parking: Ample parking is available for your convenience.
- Family-owned business: We take pride in providing personal and attentive customer service.
- Quality products: We partner with renowned manufacturers to bring you the highest quality products.
Join Us in Creating a Warm and Inviting Home
Visit our showroom in Hull to experience the warmth and inspiration firsthand. Our friendly staff will be happy to guide you through our extensive selection and help you find the perfect fireplace or stove for your home.
Overall Experience
The reviews highlight a mix of excellent and poor experiences with Flames, a log burner installation company.
Positive Comments
Excellent Customer Service
The company received praise for their helpful, friendly, and knowledgeable staff. The installation team, including Andy and Jay, were commended for their exceptional service, accommodating nature, and high-quality workmanship.
Product Quality
The log burners supplied by Flames were described as great value and fantastic products, with one customer expressing satisfaction with the entire process from choosing the product to installation.
Negative Comments
Poor Service and Misrepresentation
One customer had a terrible experience with Flames, citing failed promises, misrepresentation, and subpar service. The company was accused of employing sub-contractors instead of in-house fitters, and the fitter, Mr. Jowett, was criticized for his poor workmanship, lack of HETAS training, and failure to install a carbon monoxide sensor.
Lack of Transparency and Accountability
The customer was unhappy with the company's response to their complaints, feeling that they were distanced from the issue and refused a refund. The company was also accused of overcharging and failing to provide receipts and documentation.
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