Friendly & helpful services with 18 years of experience
At Hearth and Homes, we are proud to be the leading Fireplace and Stove retailer in the East Yorkshire area, with an extensive showroom that showcases the largest collection of Solid Fuel, Gas, and Electric appliances in the region. Our family-run business has been providing top-notch services for over 30 years, and our team of experts is dedicated to helping you find the perfect fireplace solution for your home.
Our Services
We understand that every home is unique, and that's why we offer a comprehensive range of services to ensure that your fireplace installation is tailored to your specific needs. Our team of experienced, Hetas and Gas Safe registered fitters will work with you to design and install your new fireplace, taking care of every aspect of the process, from removal of the original fireplace to plastering and finishing. We also offer a reliable and clean chimney sweep service, as well as stove servicing to ensure that your appliance is operating safely and efficiently.
Our Showroom
Our extensive showroom is divided into different rooms, each featuring a vast selection of Fires and Surrounds in various materials, including Marble, Limestone, and Wood. Whether you're looking for a traditional or ultra-modern design, we have a solution to suit every budget and style. Our friendly and knowledgeable staff are always on hand to offer expert advice and guidance, helping you to find the perfect fireplace for your home.
Why Choose Us
At Hearth and Homes, we pride ourselves on our exceptional customer service, and our commitment to providing high-quality products and installations. We offer a free survey facility, visiting your home if need be, to ensure that we understand your specific requirements and can provide a tailored solution. We also have our own installation team, including plasterers and joiners, to create a seamless and stress-free experience for our customers.
Installation and Service
Hearth and Homes has received praise for their professional installation process and helpful staff. Joe and Tyler were commended for their thorough and professional job in installing a new fireplace and fire, while Julie was appreciated for her assistance in selecting the right product. Mark and his team were also praised for their knowledge, price, and professionalism in installing a log burner.
Challenges and Disappointments
However, some customers have faced challenges and disappointments with the company. James Woyen was unhappy with the price of the installation, which was significantly higher than other local retailers. After installation, he was not satisfied with the air vents on the stove, which got very stiff when used. Matt Dowson had a poor experience due to workmanship issues, including hitting a live water pipe and causing damage to his living room carpet.
Communication Issues
Furthermore, some customers have complained about poor communication from the company. Ruth Oberg was unhappy with the lack of communication regarding a potential installation, while Matt Dowson experienced difficulties in getting a response from Julie about a snagging issue. David Gibson's issue with a damaged fire surround was dealt with promptly, but Matt Dowson's issue with a broken brick in the stove flu was not addressed.
Conclusion
In conclusion, Hearth and Homes has received praise for their professional installation process and helpful staff, but some customers have faced challenges and disappointments due to pricing issues, workmanship problems, and communication issues.
Be the first to review Hearth & Homes.
Write a Review
