Time for a New Stove? Look No Further than Clock Stoves!
Quality Fires Ltd has been delighting the homes of North West England with beautiful and efficient fireplaces for over 45 years. As a family-run business with a deep understanding of fireplace technology and design, we pride ourselves on offering a comprehensive selection of gas, solid fuel, and electric fires, along with exceptional installation and after-sales services.
Our Expertise
Our team of skilled professionals has extensive experience in all aspects of fireplace installation, maintenance, and repair. We adhere to the highest safety standards and work meticulously to ensure every installation is done correctly and efficiently. We also offer comprehensive maintenance plans to keep your fireplace running smoothly for years to come.
Our Products and Services
We offer a diverse range of fireplaces to suit every taste and budget. From traditional cast iron suites to contemporary electric fires, we have something for everyone. Our product range includes:
- Gas Fires and Balanced Flue Systems: Choose from a variety of gas-powered fires, complete with balanced flue systems for safety and efficiency.
- Electric Fires: Enjoy the warm glow of a real fire without the mess or fuss with our selection of contemporary electric fires.
- Solid Fuel Stoves: Experience the cozy ambiance of a wood-burning stove, available in both inset and freestanding models.
- Marble and Stone Fireplaces: Enhance the beauty of your home with our handcrafted marble and stone fireplaces.
Our Commitment
At Quality Fires Ltd, we are dedicated to providing our customers with an exceptional experience. Our friendly and knowledgeable staff can guide you through the selection and installation process, ensuring you find the perfect fireplace for your needs. Furthermore, we offer competitive prices, transparent billing, and responsive customer service.
Contact us today to learn more about our products, services, or to schedule a consultation with our team of experts. We look forward to helping you create a warm and inviting home.
Excellent Customer Service and Quality Products
Quality Fires has received numerous reviews praising their excellent customer service and quality products. Many customers have commended the knowledgeable and helpful staff, particularly Simon and John, who have gone above and beyond to assist with their choices. The showrooms are well-stocked with a vast selection of fires, and the prices are competitive. The installation process is also smooth, with efficient and professional fitters who take pride in their work.
Mixed Reviews on Quality and Workmanship
However, there are some mixed reviews regarding the quality of the fires and workmanship. Some customers have experienced issues with their fires, including leakage and poor installation. One customer reported that the fitters left their property in an unfinished state, while another experienced problems with the delivery and installation of their fire.
Poor Aftersales Service and Communication
Unfortunately, some customers have also reported poor aftersales service and communication from Quality Fires. One customer was left with a faulty fire that was not fixed despite multiple visits from the fitters, while another customer was disappointed with the lack of help and advice offered by the store after complaining about the installation of their fire.
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