GGM Group is a leading supplier of tractors, high-quality professional groundscare machinery, and after-sales support, dedicated to meeting the long-term requirements of our customers. We operate across the North West of England and Yorkshire from two modern centres in Colne, Lancashire and Haydock, Merseyside, employing a highly skilled team who share a passion for providing a high quality and professional level of service to our customers.
Our History
We're proud of our long-standing partnership with Kubota which extends over 40 years, during which time we have established ourselves as a leading Agricultural and Groundscare Machinery provider. Driven by a set of deep-rooted values, all of the GGM team take pride in building and nurturing customer relationships based on anticipating needs, problem-solving, and delivering on time, every time.
Our Services
Whether your requirement is for sales, hire, spare parts, or service - everybody at GGM is ready to help. We offer a wide range of products from leading brands such as Kubota, Honda, and Baroness, and our team is dedicated to providing expert advice and support to ensure that you find the right solution for your needs.
We also offer a range of support services, including aftersales support, vibration testing, chainsaw sharpening, and service agreements, to ensure that your machinery is always running at its best. Our team of highly skilled technicians is on hand to provide repair and maintenance services, and we also offer operator training to ensure that you get the most out of your machinery.
Our Mission
At GGM, we are committed to providing a high level of service to our customers, and we continuously strive to improve and expand our services to meet the changing needs of our customers. We believe in building long-term relationships with our customers, and we are dedicated to providing a professional and friendly service at all times.
Customer Service and Expertise
Gibson Garden Machinery (GGM) has received high praise for their exceptional customer service and staff expertise. Several customers have highlighted the helpfulness and knowledge of the staff, particularly Ian Cambell, who provided valuable advice and guidance. The staff's ability to attach, set, and remove equipment has been commended. Furthermore, the staff's professionalism and friendly demeanor have made them stand out as a reputable dealer.
Product Range and Availability
GGM has been recognized for their extensive range of products and their ability to source almost any required parts. This has made them a go-to destination for customers seeking specific machinery or parts. Their innovative products have also been praised by customers.
Location and Accessibility
A few customers have mentioned the difficulty in locating GGM, with one customer providing directions to avoid confusion. However, once found, the ample parking and easy accessibility have been appreciated by visitors.
Negative Feedback
Despite the overwhelmingly positive feedback, there have been a few instances of negative experiences. One customer was left waiting for over an hour for a simple chainsaw chain and was disappointed by the staff's reaction to their wait. Another customer reported being charged for unnecessary parts and not receiving a refund. Additionally, there were a couple of complaints about rude staff and drivers, which greatly impacted the overall experience for these customers.
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