Discover the charm of the past, in the present
Here at The Grove Residential Home, we pride ourselves on providing exceptional care services to our residents, tailored to their individual needs and preferences. Our beautiful Georgian-style house, nestled in the picturesque area of Charlestown, St. Austell, Cornwall, offers a serene and welcoming environment for our residents to live comfortably. Our dedicated team of highly trained staff strive to provide quality care with respect, dignity, and compassion, ensuring that every individual receives the attention and support they deserve.
Our Philosophy
Our philosophy is rooted in the belief that every resident deserves to live in a safe and comfortable environment, where they are treated with respect and equality, regardless of their needs and backgrounds. We believe in promoting independence, understanding that every individual has their own unique requirements and preferences. Our person-centred care approach ensures that every resident has a tailored plan designed around their needs, granting them choice in all aspects of their daily routine.
Our Care Services
As a registered care home, we specialize in providing care services for 38 elderly residents, with a focus on early stages of dementia, palliative care, sensory impairment, Parkinson's, stroke rehabilitation, and bespoke services for families in crisis. Our dedicated team is committed to providing the highest standard of care, with a rigorous staff training program in place to ensure that all our care staff have, or are working towards, an NVQ Level 2 qualification in Health and Social Care.
Our Facilities
Our beautiful home offers a range of modern facilities, designed to make our residents feel comfortable and at ease. Our accommodation is tailored to meet the individual needs of each resident, with an emphasis on creating a homely atmosphere. We also offer a range of amenities, including a hairdressing salon with a visiting stylist, to enhance the overall quality of life for our residents.
Visiting Us
We understand the importance of finding the right care home for your loved one, which is why we encourage prospective residents and family members to visit us. We invite you to come and experience the warm and welcoming atmosphere here at The Grove. Take a tour of our home, enjoy a cup of coffee and a chat with our staff, or stay for lunch to get a feel for what life is like here.
Overall Experience
The overall experience of residents and their families at The Grove care home is overwhelmingly positive. Many reviewers have praised the care and compassion shown by the staff, citing their kindness, gentleness, and professionalism.
Staff and Management
The management, particularly Lucy, has been credited with driving improvements in the home, listening to residents' and families' views, and being proactive in addressing concerns. The carers have been described as a "kind, caring 'family'" who show a real passion for care.
Facilities and Activities
The facilities and grounds of the home have been praised, with the communal living room being a particular highlight. The food has also been praised, with one reviewer mentioning that their mother even put on weight during her stay.
Concerns
However, one reviewer raised concerns about their father's experience, citing issues with the room initially allocated to him and poor communication from the management. They also expressed concerns about the behavior of one staff member.
Value for Money
While some reviewers have praised the value for money, others have expressed concerns that the cost is not justified by the standard of care and facilities.
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