Empowering independence, one stairlift at a time.
At Easy Lift, we are proud to be a friendly, reliable, and independent stairlift company, dedicated to providing the highest level of service and support to our clients. Our team of experts has over 100 years of combined experience in stairlifts, and we are committed to helping people with mobility issues to regain their independence and enjoy their homes to the fullest.
Our Story
Our journey began with a simple goal: to provide exceptional accessibility solutions to those who need them most. We have come a long way since then, and today, we are one of the leading stairlift companies in the North East of England. Our extensive range of products and services includes stairlift sales, rentals, repairs, and maintenance, as well as hoists, mobility scooters, home lifts, bathing solutions, and rise and recliner chairs.
Our Mission
Our mission is to empower individuals with mobility challenges to live independently and confidently in their own homes. We strive to provide innovative, reliable, and affordable solutions that meet the unique needs of each client. We are committed to delivering exceptional customer service, building trust, and fostering long-term relationships with our clients.
Our Services
We offer a comprehensive range of services designed to meet the diverse needs of our clients. Our stairlift sales team will help you find the perfect stairlift for your home, whether you need a new or reconditioned model, straight or curved. Our stairlift rentals are available for both short and long-term periods, and our stairlift repairs team is always on hand to fix any issues with your existing stairlift.
In addition to stairlifts, we also provide a range of hoists, mobility scooters, home lifts, bathing solutions, and rise and recliner chairs to help you navigate your home with ease. Our team of experts will work closely with you to understand your unique needs and provide personalized solutions that cater to your lifestyle.
Why Choose Us
At Easy Lift, we pride ourselves on our exceptional customer service, highly qualified staff, and extensive range of products and services. We are committed to providing quick stairlift installation, urgent repair services, and free home surveys to ensure that you receive the best possible solution for your needs. Our showroom is equipped with live demos of our products, and our team is always happy to answer any questions you may have.
Exceptional Customer Service and Experience
The reviews for Easy Lift consistently praise the company's exceptional customer service, efficient communication, and high-quality products. Many reviewers mention the professionalism and friendliness of the staff, from initial contact to installation and after-sales care.
Installation and Fitting
Reviewers praise the swift installation and fitting process, with some even mentioning same-day or next-day appointments. The engineers are consistently commended for their efficiency, tidiness, and ability to explain the fitting process in detail.
Product Quality and Reliability
The stair lifts and other products reviewed are described as reliable, well-maintained, and easy to use. Several reviewers mention that the products have improved their quality of life, especially for elderly or disabled individuals.
Communications and Customer Care
Easy Lift's communication skills are highly commended, with reviewers appreciative of the prompt responses to their queries, regular updates during the installation process, and compassionate approach when dealing with sensitive situations.
Value for Money
Several reviewers mention that Easy Lift offers competitive pricing and value for money, with no additional monthly fees for rentals. The company's willingness to work with customers to find a solution that suits their needs is also praised.
Contrasting Experience
One reviewer has a very different experience, Expressing disappointment and frustration with the company's lack of communication, delayed responses, and faulty products. This reviewer highlights the importance of transparency and accountability in customer service.
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