Business Details
20 Years
experience
Emergency
services
Your Trusted Partner for IT Support and Cybersecurity
Central IT Solutions was founded in 2006 with a mission to provide proactive, personalized IT support to businesses across the UK. Our approach focuses on building long-term partnerships, understanding client needs, and delivering tailored solutions that align with business objectives. With over 18 years of experience, we combine technical expertise with a commitment to exceptional service, ensuring clients benefit from reliable infrastructure, robust cybersecurity, and cutting-edge technology. Our team of certified professionals works across industries, offering scalable solutions that adapt to evolving business demands.We prioritize clear communication, transparent processes, and continuous innovation to help clients maximize their IT investments. Backed by certifications including Microsoft Gold Partner and WatchGuard Gold Member Partner, we maintain rigorous standards for service delivery and security. Our high customer retention rate reflects our dedication to exceeding expectations through proactive problem-solving and 24/7 support. By staying ahead of industry trends and investing in staff development, we ensure clients receive forward-thinking solutions that drive operational efficiency and long-term success.
Services
Managed IT Support
Cyber Security
Microsoft 365
Cloud Services
Telephony
Networking
Disaster Recovery
IT Consultancy
Endpoint Protection
VoIP Solutions
Details
- Year established: 2006
Highlights and features
- We offer 24/7 proactive IT support with guaranteed SLAs
- Our team includes Microsoft-certified engineers and cybersecurity specialists
- We implement ISO 27001-compliant security frameworks
- We provide personalized service with dedicated account management
- We guarantee 95%+ customer satisfaction based on quarterly surveys
Associations and certifications
- Microsoft Gold Partner
- WatchGuard Gold Member Partner
- Cambium Wireless Connectivity Hero
What people say
Proactive support
Technical expertise
24/7 availability
Business-focused solutions
Certified engineers
Services
Managed IT Support
Our managed IT support provides continuous monitoring and proactive maintenance of business technology infrastructure. Certified engineers use advanced tools to prevent downtime while ensuring compliance with industry standards. Services include 24/7 helpdesk support, system updates, and performance optimization tailored to SME requirements across the UK.
Cyber Security
Comprehensive cybersecurity solutions featuring threat detection, vulnerability assessments, and incident response. We implement ISO 27001-compliant frameworks, endpoint protection, and staff training programs. Our Security Operations Centre provides real-time monitoring and rapid response to emerging threats across UK business networks.
Microsoft 365
Microsoft 365 implementation and management services covering email security, data protection, and collaboration tools. Our certified engineers configure secure environments with conditional access policies, while providing ongoing support for Teams, Exchange Online, and Intune device management across UK organisations.
Cloud Services
Cloud infrastructure services including Azure migration, hybrid cloud solutions, and cost optimisation. We deliver scalable storage solutions with enterprise-grade security, helping UK businesses transition from legacy systems while maintaining compliance with data protection regulations through secure cloud architectures.
Telephony Solutions
Modern telephony systems integrating VoIP, Microsoft Teams Phone, and 3CX platforms. Our certified engineers design scalable communication solutions with call management features, mobile integration, and secure connectivity for UK businesses of all sizes.
People
Steve Cole
Managing Director
Overseeing strategic operations and client relationships, Steve brings 18 years of IT leadership experience. He balances financial oversight with technical innovation while maintaining industry trend awareness.
Andre Campbell
Operations Director
With 14 years at Central IT, Andre focuses on system integration and process optimization. He implements efficiency improvements while maintaining cybersecurity standards and operational excellence.
Craig Jones
Service Delivery Director
Responsible for internal documentation and customer contracts, Craig leads cybersecurity initiatives. He ensures service quality while implementing strategic improvements to client infrastructure protection.
Elliot
Service Desk Manager
Managing technical support teams, Elliot ensures SLA compliance and high customer satisfaction. He focuses on service desk efficiency while maintaining strong client communication standards.
Dan
Senior Infrastructure Engineer
Specialising in infrastructure design and team mentoring, Dan optimises client systems for reliability and security. He implements scalable solutions while supporting junior engineers' professional development.
Questions
What IT services do you offer for UK SMEs?
We provide managed IT support, cybersecurity, cloud migration, Microsoft 365 implementation, telephony solutions, and network infrastructure services tailored to UK SME requirements.
How quickly do you respond to IT support requests?
Our SLAs guarantee 24/7 response with critical issue resolution prioritised. Average first response time is under 15 minutes for all support tiers.
Do you support Microsoft Azure environments?
Yes, we offer Azure migration, configuration, and ongoing management services with certified Microsoft engineers maintaining cloud infrastructure and security compliance.
How do you handle cybersecurity threats?
We implement multi-layered protection including endpoint detection, vulnerability scanning, and 24/7 monitoring through our Security Operations Centre with rapid incident response protocols.
Can you integrate with existing IT systems?
Yes, we specialise in integrating with legacy systems and third-party solutions while maintaining security standards and operational continuity during transitions.
What support hours do you offer?
We provide 24/7/365 support with flexible SLA options. Clients can choose between full 24x7 coverage or customised support windows matching business operations.
