Excellence in Healthcare, Compassion in Care
At Western Road Medical Centre, we are committed to providing high-quality medical care to our patients in Romford, Havering, and surrounding areas. Our friendly and experienced team of healthcare professionals work together to provide a range of medical services that cater to the diverse needs of our patients.
Our Services
We offer a comprehensive range of medical services, including routine check-ups, vaccinations, health checks, and management of chronic conditions. Our team of doctors, nurses, and healthcare assistants work collaboratively to provide personalized care that is tailored to each patient's unique needs. We also offer a range of clinics and services, including antenatal care, childhood vaccinations, and health promotion activities.
Appointments and Prescriptions
We understand that finding a convenient appointment time can be challenging. To make it easier for our patients, we offer extended hours appointments on weekdays and Saturdays. Additionally, our online system allows patients to book appointments and order repeat prescriptions from the comfort of their own homes. We strive to provide easy and convenient access to our services, making it easier for our patients to manage their health.
Test Results and Prescriptions
We understand the importance of timely communication of test results and prescription renewals. Our team is committed to providing prompt and efficient communication of test results and prescription renewals, ensuring that our patients receive the care they need in a timely manner.
Self-Management and Education
We believe that empowering our patients with knowledge and resources is essential for effective self-management of their health. Our website provides access to a range of resources, including self-management tips, health promotion activities, and links to reputable health websites. We encourage our patients to take an active role in their healthcare and provide the support and guidance they need to make informed decisions about their health.
Our Commitment to You
At Western Road Medical Centre, we are committed to providing exceptional medical care that is patient-centred, compassionate, and respectful. We strive to create a welcoming and inclusive environment that promotes trust, respect, and open communication. Our team is dedicated to providing high-quality care that meets the unique needs of each patient, and we look forward to working with you to achieve your health goals.
Staff and Service
The staff at the surgery have received both praise and criticism from patients. On the positive side, many reviewers have commented on the helpful, polite, and friendly nature of the receptionists, with some patients receiving excellent service from staff members like Laura. The doctors have also been praised for being professional, knowledgeable, and kind.
However, some reviewers have had negative experiences with the reception staff, describing them as argumentative, patronising, and unhelpful. One patient even reported being hung up on by the reception manager.
Booking Appointments and Wait Times
Booking appointments has been a source of frustration for some patients, with long wait times and difficulty getting through to the reception team. Some reviewers have reported being told that the next available appointment is weeks away.
Doctors and Medical Care
The doctors at the surgery have received overwhelmingly positive reviews, with patients praising their professionalism, kindness, and ability to diagnose and treat medical conditions effectively.
Facilities and Location
The surgery's facilities have not been a major topic of discussion in the reviews, but some patients have mentioned the convenience of the location and the availability of parking nearby.
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