Providing high-quality medical care with courtesy and respect
At The Rosewood Medical Centre, we are committed to providing high-quality medical care to our patients. Our team of experienced doctors, nurses, and support staff work together to provide personal, family-centred care to our patients. We are a training practice, and our doctors have special medical interests, ensuring that our patients receive the best possible care.
Our Services
We offer a wide range of services, including appointments, home visits, sick certificates, travel vaccinations, non-NHS services, tests and results, blood tests, X-rays, and medical education resources. Our practice is wheelchair accessible, and we have disabled toilet facilities and baby-changing facilities.
Our Values
Our aim is to provide a high standard of quality medical care, and we need your co-operation to achieve this. We aim to provide personal, family-centred care while working together as part of the Primary Health Care Team. We believe in treating our patients with courtesy and respect at all times, regardless of their ethnic origin, religious belief, personal attributes, or the nature of their health problems.
Our Team
Our team of doctors, nurses, and support staff are dedicated to providing high-quality medical care to our patients. Our doctors have special medical interests, and we have two male doctors, Dr D Derby and Dr R Mak, and two female doctors, Dr Adenike Olainu-Alade and Dr Edith Yeung. Our practice is led by our Practice Manager, Teri Maunder, and Assistant Practice Manager, Helen Kempin.
Our Commitment
We are committed to providing a high standard of quality medical care to our patients. We ask that our patients appreciate that we are all trying to satisfy the needs of all our patients and would appreciate their co-operation. We believe in treating our patients with courtesy and respect at all times, and we ask that our patients do the same.
Our Website
This website is designed to tell you about our practice and how to get the best from our range of services. We aim to provide personal, family-centred care while working together as part of the Primary Health Care Team.
Poor Service and Rude Staff
Multiple reviewers have expressed frustration and disappointment with the service they received from this medical practice. Common issues mentioned include:
- Long wait times for appointments and phone calls
- Rude and unhelpful receptionists
- Incompetent and unprofessional doctors
- Difficulty in getting prescriptions and medication
- Lack of communication and organisation
Organisational Issues
Several reviewers have highlighted organisational issues that have caused problems for them. These include:
- Difficulty in getting through to the practice on the phone
- Long wait times for appointments and results
- Inability to get repeat prescriptions
- Issues with staff not following through on tasks
Incompetent Doctors
Some reviewers have specifically mentioned incompetent doctors who have not been able to provide adequate care. Issues include:
- Doctors who are not knowledgeable about certain conditions
- Doctors who are rude and unhelpful
- Doctors who do not follow through on promises
Positive Experience
However, not all reviewers have had a negative experience. One reviewer praised Dr. Abdulla for being knowledgeable and thorough in their examination.
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