Let us take the worry out of your move
Who We Are
Simon Long Removals & Storage is a trusted and established removals and storage company serving both residential and commercial clients in Norfolk, Norwich, and beyond. Established over 20 years ago, we have developed a reputation for providing professional, efficient, and affordable moving and storage solutions to meet every individual need.
Our Services
We offer a comprehensive range of services to cater to all your moving and storage needs, including:
Residential Removals
- Local and long-distance home removals
- Furniture removal and reassembly
- Piano moving
- Packing and unpacking services
- Stress-free move management
Business Removals
- Office relocation and downsizing
- IT and document relocation
- Specialized equipment and furniture moving
- Comprehensive pre-move planning and consultation
Overseas Removals
- International and European removals
- Secure transportation and handling of personal belongings
- Quarantine and customs clearance assistance
- Comprehensive documentation and logistics management
Storage Solutions
- Secure personal, business, and commercial storage options
- Self-storage units available
- Flexible access and competitive rates
- Tailored storage solutions to fit your specific needs
Why Choose Simon Long Removals & Storage?
- Experienced and Qualified Team: Our team of highly trained and experienced movers are fully BAR-approved, ensuring you receive the highest level of professionalism and care.
- Wide Service Area: We cover an extensive area across Norfolk and Norwich, and offer international removals services across Europe and beyond.
- Competitive Rates: We offer transparent and competitive rates for all our services, with no hidden fees or charges.
- Customer Focused Approach: We prioritize clear communication, attention to detail, and a commitment to exceeding customer expectations.
Get a Free Quote Today
To discuss your moving or storage needs and request a free, no-obligation quote, get in touch with us today. We are dedicated to making your move as smooth and stress-free as possible.
Overview of Customer Reviews for Simon Long Group
The Simon Long Group, which includes 4 Secure Self Storage, has received a mixed bag of reviews from their customers. Overall, the company has been praised for their professionalism, friendly staff, and efficient service. However, there have been a few negative experiences, primarily related to unmet expectations and issues with customer service.
Positive Feedback
A significant number of customers have praised the company for their professionalism and customer-focused staff. Several reviewers have mentioned that the staff at Simon Long Group are extremely helpful and always willing to go the extra mile to ensure customer satisfaction. The company's ability to handle both private and corporate moves, as well as their secure shredding services, has also been highlighted as a positive aspect.
One customer, Hev Lamb, mentioned that despite the short notice, they received a survey and quote ASAP, and the team they had on the moving day were fantastic, working non-stop and being very helpful. Another customer, Sally Woodcock, highly recommended the company for their professionalism, good humour, and capacity for hard work, noting that they worked like demons without complaint and remained cheerful and friendly throughout.
Negative Feedback
On the other hand, a few customers have had negative experiences with the company. One reviewer, Nathan Brownhill, rated the company two stars and mentioned that they are not worthwhile for international shipping. He stated that the company does what they want to do versus what the customer requests, and their "give-a-crap" factor is low.
Another customer, Sarah, rated the company one star and mentioned that they did not turn up to the appointment or contact them in any way, which she found to be very unprofessional. Similarly, Stuart Frost also rated the company one star and mentioned that they did not answer the phone and got diverted to a mobile then voicemail, which was not impressive.
Additionally, Kim Chrispen rated the company one star and shared a negative experience where the packers did not handle the weather well, causing some of her belongings to get wet, and one of the packers spilled coffee on her wall and carpet without telling her.
Summary of Feedback
In summary, the Simon Long Group has received mostly positive feedback for their professionalism, friendly staff, and efficient service. However, there have been a few negative experiences, primarily related to unmet expectations and issues with customer service. Overall, the company seems to be well-run with genuine customer-focused staff, but there is room for improvement in handling unexpected situations and ensuring better communication with customers.
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