To provide high-quality, patient-centred healthcare to our community
We are a Doctors Surgery in Warrington that has 2 sites; Fearnhead Cross Medical Centre and Longford Street Surgery. Our patients have access to both of our Surgery's. Our opening hours are Monday to Friday from 8am to 6:30pm, if you have a problem during these times please ring the surgery. If you need medical attention outside of our working hours, please contact NHS 111 via dialing 1-1-1 or using their online form: https://111.nhs.uk.
Our Mission
At Fearnhead Cross and Longford Street Surgeries, we pride ourselves on offering the highest standard of patient-centred healthcare. Our team of experienced doctors and nurses take pride in providing excellent medical care to our patients. We run many clinics for chronic disease care and offer a wide variety of other medical services such as antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
Our Services
We offer a wide range of medical services to our patients, including:
- GP appointments
- Private work
- Online Consultations (PATCHS)
- Telephone Appointments
- Extended Hours Access
- Urgent dental care
- Home Visits
- Med3 Sick / Fit Notes
- Tests & Results
- Prescriptions
- Urgent prescription policy
- Helpful Services
- NHS APP and Online Services
- Midwife Services
- Cancer Rehabilitation Programme
- Military Veterans
- Carers
- Our Clinics
- Health and Wellbeing
- Appointments
- Social Prescriber
- Physiotherapy (First Contact Practitioner)
- Travel Vaccinations
- Citizens Advice
- Minor Surgery Appointments
- Child Developmental Checks
Practice Policies
We take pride in following strict policies to ensure the best possible care for our patients. These policies include:
- Protected Learning Time (PLT)
- Zero Tolerance Policy
- Complaints
- NHS Constitution
- Privacy
- Patients Charter and responsibilities
- PALS
- Safeguarding
- Prescribing Diazepam for flying
Accessibility
Both surgeries provide suitable access for disabled patients and have disabled parking spaces adjacent to the buildings. We also have wheelchair accessibility and accessible toilet facilities.
Contact Us
You can contact us by phone, email or through our website. Our phone lines are open from 8am to 6:30pm, Monday to Friday. You can also book or cancel an appointment online or request a prescription online.
Poor Experience with Staff and Services
The majority of reviewers have expressed dissatisfaction with the staff's behavior, citing disrespect, unhelpfulness, and lack of compassion. Many have reported difficulties in getting appointments, with some being told to go somewhere else or being declined appointments despite being in urgent need of medical attention.
Difficulties with Online Triage System
Some reviewers have criticized the introduction of the PATCHS online triage system, which they believe excludes those with hectic morning routines or those who are slower on their PCs. Others have reported issues with the system, including lack of available appointments and long wait times.
Lack of Compassion and Empathy
Several reviewers have reported experiencing unkind and uncompassionate treatment from doctors, including one instance where a doctor told a patient that their mental health issues were not a priority and that others had it worse. Another reviewer reported being dismissed by a doctor who seemed more interested in going home than addressing their concerns.
Frustration with Communication and Booking Systems
Many reviewers have expressed frustration with the phone system, citing long wait times, busy lines, and difficulties in getting through to receptionists. Some have also reported issues with the online booking system, including lack of available appointments and unclear instructions.
Positive Experience
However, one reviewer reported a positive experience with a GP and receptionist, citing kindness, compassion, and a willingness to help.
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