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At Padgate Medical Centre, we are committed to providing high-quality healthcare services to our patients. Our team of experienced doctors, nurses, and support staff are dedicated to delivering compassionate and professional care to meet the needs of our diverse patient population.
Our Services
We offer a wide range of services, including routine appointments, same-day appointments, and online consultations via PATCHS. Our PATCHS system allows patients to request appointments, submit requests, and access their medical records from the comfort of their own homes. We also offer a range of clinics and services, including asthma, diabetes, family planning, and blood pressure readings. Additionally, we provide support for patients with mental health concerns, and our team includes a mental health nurse, social prescribing link worker, and health and wellbeing coach.
Our practice is committed to providing accessible healthcare services to all our patients. We have wheelchair access and adapted facilities for patients with disabilities. We also offer support for patients with hearing or speaking impairments, anxiety, and those who speak English as a second language.
About PATCHS
PATCHS is an online system that allows patients to request appointments, submit requests, and access their medical records from the comfort of their own homes. This system helps patients to avoid telephone queues and waiting rooms, and enables our GPs to understand your symptoms fully. We encourage patients to fill in as much information as possible when using PATCHS, as this helps us to allocate the most appropriate appointment.
Our Team
Our team of healthcare professionals is dedicated to delivering high-quality care to our patients. Our doctors, nurses, and support staff are committed to providing compassionate and professional care, and we strive to create a welcoming and inclusive environment for all our patients.
Our Values
At Padgate Medical Centre, we value compassion, professionalism, and accessibility. We believe that everyone deserves access to high-quality healthcare, and we are committed to delivering care that is tailored to the needs of our patients.
Systemic Issues
Several reviewers have criticized the surgery's systems, including the patch completion process, prescription system, and appointment scheduling. Kirsten Vanden found the system "rubbish" and mentioned that Patches was a pain to complete, while Wendy B. had a positive experience using Patches to request support and was seen by a doctor soon after.
Lack of Empathy
Several reviewers have expressed frustration with the lack of empathy shown by certain staff members. Jackie Wright reported that the surgery refused to prescribe medication for her child, despite receiving a letter from child development, and described the situation as "awful". Lynda Vero shared a disturbing experience where a doctor told her that her husband was dying and that she should prepare the family, without conducting any tests or showing empathy. Sophie Lawrenson was shocked by the lack of urgency and empathy shown by the surgery, and was eventually discharged as a patient for challenging their staff.
Positive Experiences
However, many reviewers have had positive experiences with the surgery. Barbara Nunnerley praised the staff and Dr. Iran Sahgal, saying they were "professional, really kind, and would rate him 10 stars". Wendy B. had a brilliant experience, using Patches to request support and being seen by a doctor soon after. Carla Stacey credited Dr. Gan with helping her partner engage with healthcare services again, and Kerryleigh Crookston was impressed by the care and professionalism of a nurse, who went above and beyond. Louise Reynolds praised Dr. Lam for being "amazing and caring", and JustMe praised a doctor who "talked to me like a human" and explained things well.
Negative Experiences
On the other hand, several reviewers have had negative experiences with the surgery. Chris Wall reported multiple mistakes, misinformation, and lack of interest from the doctors, and waited five months for a call back about medication. Sara Foster was unhappy with the receptionist, Jen, who she found unhelpful and rude, and noted that different staff members had given her different information. Armour & King considered the E-consultant a "waste of time".
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