Exceptional work, every time, exceeding your expectations
At Mr. T's Jewellers, we pride ourselves on being a forward-thinking, family-run business that values traditional values of polite and informative service combined with respect for our customers' needs and wishes. Our story began in 2000 when our founder, Tony, known affectionately as Mr. T, established the business with an eye for detail and a passion for quality. Over the years, we have built a reputation for excellence, offering a range of services that set us apart from other high-street jewellers.
Our Services
Our team, led by Lisa Townend, takes pride in sourcing high-quality jewellery products from industry experts in Hatton Garden, London. This ensures we maintain a good balance between fresh and up-to-date stock and traditional products, offering our customers the widest possible range of jewellery. In addition to our extensive collection, we offer a range of services designed to meet our customers' needs.
Our "Cash for Gold" service allows customers to exchange their unwanted or damaged gold, silver, and platinum for instant cash. Our professional staff will provide an on-the-spot, no-obligation quote based on the current market rates. We also offer a "Put By" service, which enables customers to reserve desired items with a small deposit until a date that suits their budget and everyday needs.
In our onsite workshop, Zara, our skilled jeweller, provides an expert jewellery repair service, including alterations, chain repairs, re-rhodium plating, and pearl and bead stringing. We also have a skilled watch and clock maker who repairs timepieces to the highest standard.
Our Team
Our team is dedicated to providing exceptional customer service, ensuring that every customer leaves our store feeling valued and satisfied. Lisa Townend, our managing director, has been instrumental in maintaining our high standards and expanding our services. Sonia Jee, our store manager, oversees our "Cash for Gold" and "Put By" services, ensuring they are immaculately managed. Zara Bullen, our talented jeweller, provides an expert repair service, as well as bespoke design and make services. Together, we strive to provide an unparalleled level of customer service, making Mr. T's Jewellers the go-to destination for all jewellery needs.
Overview of Reviews
The reviews are mixed, with some customers having excellent experiences, while others have had disappointing and frustrating encounters.
Excellent Customer Service
Many customers have praised the staff at Mr. T's for their exceptional customer service. They have been described as helpful, friendly, and polite. Some reviewers have mentioned that the staff went above and beyond to assist them, even offering bespoke services.
Quick Turnaround
Some customers have praised the quick turnaround time for repairs and services, with one reviewer mentioning that their wedding rings were polished, resized, and collected within 24 hours.
Honesty and Fairness
A few reviewers have praised Mr. T's for their honesty and fairness, with one reviewer mentioning that they saved them from being ripped off by another jeweller.
Poor Watch Repair Service
One reviewer had a terrible experience with their watch repair, which was outsourced to a third-party repair service. The repair took over two months to complete, and the watch was still not functioning properly when returned.
Unhelpful Staff
A few reviewers have had negative encounters with the staff, with one reviewer mentioning that a staff member was clueless about the carat weight of a gold bar. Another reviewer mentioned that a staff member was rude and unhelpful.
Dissatisfaction with Jewellery
Two reviewers have expressed dissatisfaction with the jewellery they purchased from Mr. T's, with one mentioning that the jewellery is not worth the money and breaks easily.
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