Business Details
15 Years
experience
Your Trusted IT Solutions Partner in Tilbury
Established in 2011, we are a London-based IT and communications solutions provider dedicated to demystifying technology for businesses of all sizes. Our team combines decades of technical expertise with a human-centred approach, prioritising clear communication and tailored solutions over industry jargon. We specialise in proactive IT support, voice and data network management, cloud infrastructure, and consultancy services, serving clients across the UK from our base in Tilbury.Our technical managers deliver consistent support through continuous system monitoring, rapid response times, and strategic technology implementation. With 98% customer retention, we maintain long-term partnerships by aligning our solutions with clients' evolving business needs while maintaining rigorous security standards.
Services
IT Support
Voice Solutions
Cloud Services
Network Solutions
Consultancy
Details
- Year established: 2011
Highlights and features
- We have over 13 years of experience in IT and communications solutions
- Our proactive monitoring resolves 93% of incidents remotely
- Dedicated technical managers provide consistent service delivery
- 98% customer retention demonstrates long-term reliability
- Average 10-minute response time for priority IT issues
What people say
Prompt service
Excellent support
Fair charges
Technical expertise
Clear communication
Services
IT Support
Our proactive IT support services monitor system performance 24/7, identifying potential issues before they impact business operations. We provide rapid remote resolution for 93% of incidents, with dedicated technical managers ensuring continuity across hardware, software, and network infrastructure. Our approach combines automated monitoring with expert human intervention to maintain optimal system performance.
Voice Solutions
As one of only seven Alcatel-Lucent experts in the UK, we design and implement both hosted and on-premise telephony solutions. Our services include SIP phone integration, VoIP implementation, and disaster recovery planning for business continuity. We specialise in transitioning traditional systems to modern cloud-based platforms while maintaining call quality and reliability.
Cloud Services
We deliver scalable cloud infrastructure solutions that enable secure remote access and multi-device communication. Our services include cloud migration strategy, hybrid system implementation, and ongoing management of cloud-based resources. We focus on cost-effective transitions that maintain data security while improving operational flexibility for growing businesses.
Network Solutions
Our network specialists design and implement complete connectivity solutions from internet entry points to data cabinets. Services include CAT6 cabling, network switch configuration, and multi-site private network implementation. We ensure reliable infrastructure for both new installations and system expansions with minimal business disruption.
Consultancy
We provide strategic IT consultancy covering system audits, technology roadmap development, and cost-optimisation strategies. Our experts help businesses select appropriate infrastructure solutions based on current needs and future growth projections. We specialise in translating technical requirements into business-aligned recommendations for non-technical stakeholders.
Questions
What IT services do you offer?
We provide proactive IT support, cloud infrastructure, voice solutions, network management, and technology consultancy services tailored to business requirements.
Do you support businesses outside London?
Yes, while based in Tilbury, we support clients nationwide with significant operations in Birmingham and Manchester.
How quickly do you respond to IT issues?
We respond to priority issues within 10 minutes and resolve 93% of incidents remotely using our monitoring systems.
What makes your IT support different?
We combine proactive monitoring with dedicated technical managers and prioritise clear communication over technical jargon.
Can you help with cloud migration?
Yes, we specialise in transitioning traditional systems to secure cloud platforms while maintaining business continuity.
Do you offer telephone system upgrades?
As Alcatel-Lucent experts, we implement modern hosted and on-premise phone solutions tailored to business needs.
