Business Details
23 Years
experience
Emergency
services
Specialist Mental Health Care in Norfolk
High Oaks Mental Health Care Home has been providing specialist residential care for adults with mental health conditions since 2003. Our dedicated team, led by Registered Manager Temo Wilson and Director Bernadine Pritchett, combines extensive clinical expertise with compassionate support to create a safe, empowering environment. We specialise in supporting individuals with complex needs, including schizophrenia, bipolar disorder, and learning disabilities, through our recovery-focused model. Our staff hold advanced qualifications in health and social care, with ongoing training ensuring adherence to national care standards. Accredited to host Health and Social Care students from City College Norwich, we maintain strong partnerships with local and national healthcare providers.Our 19-bed facility near Diss, Norfolk, offers 24-hour care across main house and self-contained garden lodge accommodations. We have developed a national reputation for successfully supporting individuals whose care has previously broken down elsewhere. Our approach balances structured support with personal autonomy, evidenced by our documented success in reducing challenging behaviours and promoting independent living. Regular CQC inspections affirm our commitment to transparency and continuous improvement in care delivery.
Services
Residential Mental Health Care
Crisis Respite
Recovery Model Programmes
Learning Disability Support
24-Hour Nursing Care
Garden Lodge Accommodations
Community Integration Support
Individual Therapy Sessions
Specialist Mental Health Staffing
National Referral Service
Details
- Year established: 2003
Highlights and features
- 24-hour specialist care for complex mental health conditions
- Proven success with challenging cases previously failed by other providers
- Recovery-focused model with documented behaviour improvement outcomes
- Staff hold advanced qualifications in mental health and leadership
- CQC-registered with documented resident rights and responsibilities framework
Associations and certifications
- Care Quality Commission (CQC)
- City College Norwich
What people say
Well trained staff
Safe environment
Successful placements
Compassionate approach
Effective crisis management
Services
Residential Mental Health Care
Our residential care provides 24-hour specialist support for adults with severe mental health conditions. The service accommodates 19 residents across main house and garden lodge facilities, offering structured care plans tailored to individual needs. We specialise in supporting individuals with schizophrenia, bipolar disorder, and co-occurring learning disabilities through our recovery-focused approach.
Crisis Respite
We offer rapid-response crisis placements for individuals experiencing acute mental health episodes. Our team conducts telephone assessments and accepts emergency referrals outside normal hours, maintaining capacity for urgent admissions. This service particularly supports those whose previous care arrangements have broken down, including individuals transitioning from police custody.
Recovery Model Programmes
Our recovery model focuses on personal empowerment and independent living skills development. Through tailored activity programmes and therapeutic interventions, residents build confidence and capabilities. The approach balances structured support with personal autonomy, documented in resident rights frameworks and regularly reviewed care plans.
Learning Disability Support
Specialist support addresses the complex needs of residents with co-occurring mental health conditions and learning disabilities. Our staff receive specific training to address dual diagnosis challenges, implementing individualised strategies that promote dignity and personal growth within a secure, supportive environment.
Community Integration Support
We facilitate gradual community engagement through supervised outings and local transport access. Residents develop independent living skills through planned activities in Diss and Norwich, supported by our transport services. This structured approach helps build confidence while maintaining safety parameters.
People
Bernadine Pritchett
Director
Owner/Director since 2003, Bernadine transformed High Oaks into a specialist mental health facility. With extensive experience in care services, she has driven service improvements and maintained the home's independent ethos while expanding its capacity to support complex cases.
Temo Wilson
Registered Manager
Registered Manager Temo Wilson brings 22 years' experience across NHS, local authority, and private sectors. Holding a BA in Health and Social Care and studying Neuroscience at King's College London, he leads our clinical team with a focus on evidence-based practice and continuous professional development.
Jason Powdrill
Deputy Manager
With 20 years' healthcare experience, Jason specialises in mental health and learning disability support. A certified non-violent crisis intervention instructor, he has led care teams across the UK and Europe. His practical approach combines clinical expertise with hands-on skills development.
Questions
What mental health conditions do you support?
We specialise in schizophrenia, bipolar disorder, depression, OCD, personality disorders, psychosis, and co-occurring learning disabilities.
Do you accept emergency referrals?
Yes, we provide rapid-response crisis placements with telephone assessments available outside normal hours.
How long can residents stay?
We offer flexible placements from short-term respite to permanent residential care based on individual needs.
Are there self-contained accommodation options?
Yes, we have three independent garden lodges suitable for respite or transitional living arrangements.
How do you involve families?
We maintain regular communication with families and provide detailed progress updates to support network involvement.
Videos
