Delivering what we promise - high-quality cleaning
About Our Practice
Mount Farm Surgery is a dedicated team of experienced and compassionate GPs, nurses, and healthcare professionals serving the Moreton Hall area of Bury St Edmunds. We pride ourselves on providing high-quality, patient-centered care, tailoring our approach to meet your unique healthcare needs.
Our modern, well-equipped surgery is underpinned by state-of-the-art IT and communication systems, ensuring efficient and effective communication with our patients. We also embrace technological advancements such as text alerts and voice messaging to streamline the patient experience.
Our Services
Mount Farm Surgery offers a comprehensive range of healthcare services, including:
- General consultations: Addressing a wide range of medical concerns, from common illnesses to complex health issues.
- Preventive care: Vaccinations, health screenings, and regular check-ups to maintain optimal health.
- Chronic disease management: Comprehensive care for chronic conditions such as diabetes, asthma, and heart disease.
- Child health: Routine check-ups, vaccinations, and management of childhood illnesses.
- Minor illness and injury care: Treatment for minor ailments like colds, flu, and sprains.
- Travel health: Advice and vaccinations for international travel.
Our Team
Our dedicated team of healthcare professionals is passionate about providing exceptional patient care. Our GPs are highly skilled and experienced in various medical fields, working alongside nurses who offer compassionate and personalized guidance. We also have a team of healthcare assistants and receptionists who are always ready to offer assistance and support.
Patient Care and Commitment
Mount Farm Surgery is dedicated to providing patient-centered care. We prioritize communication, teamwork, and shared decision-making to empower our patients. We believe in preventative care and work alongside our patients to manage their health proactively.
Our Philosophy
At Mount Farm Surgery, we believe in:
- Early diagnosis and intervention: Recognizing and managing health issues promptly to prevent complications.
- Individualized care: Tailoring our approach to each patient's unique needs and preferences.
- Patient empowerment: Engaging patients in their healthcare journey and providing clear information and guidance.
- Community-centric care: Working in partnership with the community to improve health outcomes.
Communication and Booking Challenges
Many reviewers have expressed frustration with the appointment booking process at Mount Farm Surgery. The online system is not functional for some patients, and phone calls often result in extended periods of holding, disconnection, or being left on-hold indefinitely. This can be detrimental to patients who require immediate medical attention.
Furthermore, the lack of in-person appointment booking options exacerbates the problem. Reviewers have reported difficulties in booking appointments, being disconnected or refused service, and experiencing inefficiencies that compromise patient care. Some have described feeling like they are treated as "second-class citizens" due to their disabilities or health conditions.
Staff Efficiency and Caring
On a more positive note, several reviewers have praised the staff at Mount Farm Surgery for their helpfulness, politeness, and efficiency. The reception team has been commended for their welcoming and supportive nature, as well as their ability to provide excellent care. Some reviewers have highlighted specific staff members, such as Dr. Parva, who have made a positive impact on their healthcare experience.
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