Business Details
Emergency
services
Your Trusted NHS GP Surgery in Bury St Edmunds
Mount Farm Surgery is a dedicated NHS GP practice serving the Moreton Hall area of Bury St Edmunds. Established over three decades ago, our practice combines traditional family GP values with modern patient care methodologies. Our multidisciplinary team of GPs, nurses, and healthcare professionals delivers high-quality, patient-centred healthcare from a purpose-built facility equipped with advanced IT systems. We prioritise proactive care, focusing on preventing illness while managing chronic conditions through regular monitoring and specialist clinics. Our reception team expertly directs patients to the most appropriate clinician, including emergency care practitioners, physiotherapists, and clinical pharmacists.We maintain strict infection control measures and offer convenient 24-hour online appointment booking and prescription services. Our commitment to continuous improvement is demonstrated through our role as a GP training practice and active participation in the Suffolk GP Federation. Patients benefit from extended weekday evening and weekend appointments through our partnership with the Suffolk GP Federation. We operate a non-personal list system, ensuring patients can see any available doctor within 48 working hours. Our practice has maintained a 'Good' rating from the Care Quality Commission following our 2016 inspection.
Services
GP consultations
Prescription management
Health checks
Chronic disease management
Urgent care triage
Home visits
Vaccinations
Online services
Highlights and features
- We offer 24/7 urgent care access through NHS 111 triage system
- Our practice has maintained a 'Good' CQC rating since 2016
- We provide extended weekday evening and weekend appointments
- Our team includes GP trainers who maintain the latest medical knowledge
- We operate a non-personal list system ensuring timely access to any available doctor
Associations and certifications
- Care Quality Commission (CQC)
Services
GP consultations
Our experienced GPs provide comprehensive medical consultations for patients of all ages. We offer same-day appointments for urgent cases and routine appointments with any available doctor within 48 working hours. Our non-personal list system allows patients to see any GP in the practice, with additional support from qualified registrars undergoing specialist training. All consultations maintain strict confidentiality and follow NHS clinical guidelines.
Prescription management
We offer efficient prescription management including repeat prescriptions and medication reviews. Patients can order prescriptions online through our 24-hour SystmOnline service or by telephone during specified hours. Our EPS service enables electronic prescriptions to be sent directly to chosen pharmacies, reducing waiting times and administrative errors. We provide medication advice and monitoring for long-term conditions, with prescriptions available for collection from 2pm two working days after ordering.
Health checks
Our preventive healthcare services include NHS Health Checks for adults aged 40-74 and regular monitoring for patients with chronic conditions. We conduct cervical screening, blood pressure monitoring, diabetes management, and asthma reviews. Our proactive approach focuses on early detection and prevention of illnesses through regular patient follow-ups and health education initiatives designed to improve overall wellbeing and reduce long-term healthcare needs.
Urgent care triage
For urgent medical needs outside normal hours, we provide triage assessment through NHS 111. Our system prioritises cases based on clinical need, with appropriate clinicians contacting patients the same day. This includes paramedics, nurses, or doctors who can arrange necessary care, ensuring patients receive timely medical attention while maintaining safe clinical standards for urgent healthcare requirements.
Home visits
We provide home visits for patients unable to attend the surgery due to severe illness or mobility issues. Requests should be made before 9:30am for same-day visits, with our team following CQC guidelines to ensure appropriate resource allocation. Our home visit service maintains clinical standards while recognising the advantages of in-surgery facilities for comprehensive examinations and treatments when possible.
Questions
How do I book an appointment with a GP?
Call 01284 769643 during opening hours or use our 24-hour online booking system for routine appointments.
What should I do for urgent medical care outside hours?
Dial NHS 111 for urgent medical advice when the surgery is closed, or call 999 for emergencies.
How can I order repeat prescriptions?
Use our 24-hour SystmOnline service, telephone 01284 705512 during specified hours, or submit written requests at our Prescription Order Desk.
Are there extended hours available?
Yes, we offer weekday evening appointments after 6:30pm and weekend appointments through the Suffolk GP Federation.
What parking facilities are available?
Free car parking is available in Lawson Place and the Community Centre, with drop-off access directly outside our main entrance.
