Building Relationships, One Brick at a Time
At Austwick Berry, we pride ourselves on being a family-run, independent estate agency that offers a unique blend of traditional values and modern approach to property sales and lettings. With over 100 years of combined experience, our team of experts is dedicated to providing a bespoke service that exceeds our clients' expectations.
Our Story
Austwick Berry is the brainchild of Tony Austwick, who, after almost 20 years of experience in the industry, decided to start his own business in the area he proudly calls home. In 2009, he opened his first office on Grange Farm, Kesgrave, and since then, the company has grown and flourished, with the addition of a second standalone lettings office. Today, we are proud to be the market-leading agent in the IP5 area, renowned for our transparent, honest, and friendly advice.
Our Services
We offer a comprehensive range of services designed to cater to all your property needs. Whether you're looking to sell, buy, or rent a property, our expert team will guide you every step of the way. We provide:
- Residential sales and lettings services
- Free valuations for sellers and landlords
- Competitive sales and rental fees
- Expert advice on finance and mortgages
- Professional property management services
Our Team
Meet our dedicated team of experts, who, with their wealth of experience and local knowledge, are committed to delivering exceptional service and results. From our sales and lettings managers to our administrators and social media experts, every team member is dedicated to ensuring that your property needs are met with utmost care and attention.
Our Commitment
At Austwick Berry, we're passionate about supporting our local community. We're proud sponsors of the local schools and actively participate in community events, demonstrating our commitment to giving back to the community that has supported us.
Overview of Austwick Berry Reviews
Austwick Berry, a property management company, has received an overwhelming number of positive reviews from satisfied customers. The reviews praise the company's exceptional customer service, professionalism, and attention to detail.
Positive Feedback
The majority of reviews highlight the excellent service provided by Owen, a key member of the Austwick Berry team. Customers appreciate his responsiveness, helpfulness, and ability to make the rental process smooth and stress-free. Other staff members, such as Maria, Tony, Bobby, and Harriet, are also praised for their friendly, professional, and proactive approach.
Key Strengths
- Excellent customer service
- Professionalism and attention to detail
- Responsiveness and helpfulness of staff
- Ability to make the rental process smooth and stress-free
- Local knowledge and expertise
Negative Feedback
However, one reviewer had a negative experience with Austwick Berry, citing a lack of communication and neglect of their property, which resulted in significant damage.
Key Weaknesses
- Lack of communication and neglect of property
- Failure to carry out regular inspections and report damage
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