About Us
At Haughton Vale and Thornley House Medical Centres, we're committed to providing exceptional, patient-centered healthcare. With a dedicated team of experienced GPs, clinical staff, and healthcare professionals, we pride ourselves on delivering compassionate and holistic care to patients of all ages.
Our Services
Our online services empower you to take control of your healthcare. You can:
Stay Connected and Get Help Online
- Book appointments online (3pm-3:30pm weekdays)
- Order repeat prescriptions
- Access your GP electronic health record
- Contact your doctor or nurse via secure messaging
- Request medical advice and support 24/7
Additional Services
- Comprehensive health checks
- Chronic disease management
- Childhood vaccinations and immunizations
- Travel health advice
- Minor injury and illness care
- Patient empowerment and education
Our Team
Our talented team comprises:
- 5 General Practitioners with diverse expertise and experience
- 1 Senior Clinical Pharmacist providing medication expertise
- 3 General Practice Nurses offering compassionate care and support
- 1 Advanced Clinical Practitioner for complex care management
- 1 Physician Associate providing continuity of care
- Parish Clinical Pharmacists and Healthcare Assistants offering additional support
Our Commitment
We believe in:
- Empowering patients through education, self-care resources, and online tools.
- Providing continuity of care through proactive outreach and personalized support.
- Investing in our team with ongoing training and development opportunities.
- Continuous improvement of our services and facilities.
Get Started Today
Register for online services and experience healthcare on your terms. We're here to support you on your journey to better health and well-being.
Positive Experiences
Some patients have reported positive experiences with the practice, including kind and helpful doctors and nurses, efficient appointment booking systems, and effective treatment.
Booking System Issues
Several patients have reported difficulties with the booking system, including cancelled appointments without notification, long wait times, and struggles to get through to the receptionist.
Communication Breakdowns
There have been reports of poor communication between staff, leading to misunderstandings and cancelled appointments. Some patients have also reported feeling belittled or dismissed by medical professionals.
Staff Attitudes
Some patients have reported encountering rude or unhelpful staff, including receptionists who are uncooperative and doctors who are dismissive or unkind.
Medical Concerns
Several patients have reported concerns about the medical care they received, including being told they were too fat and needed to lose weight, being refused medication, and being dismissed despite having legitimate health concerns.
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