Empowering healthier lives, one patient at a time.
We are a dedicated primary care provider serving Mottram and the surrounding areas. Our team of healthcare professionals is committed to providing high-quality medical care to our patients. We understand the importance of timely and effective healthcare, and we strive to make our services accessible to everyone.
Our Services
At Awburn House Medical Practice, we offer a wide range of services to cater to the diverse needs of our patients. Our services include:
- Booking appointments online or over the phone
- Consultations with our doctors online or in-person
- Repeat prescription ordering online
- Access to local health services in your area
- Support for carers, including identifying carers and providing information on local organisations that can help
- Alignments with specific care homes to promote consistent, good relationships between the surgeries and care homes
Our Commitment to You
At Awburn House Medical Practice, we are committed to providing high-quality patient care, respecting your rights and dignity, and maintaining confidentiality. We strive to create a safe and welcoming environment for all our patients, and our team is dedicated to ensuring that your healthcare needs are met with compassion, empathy, and professionalism.
Data Protection and Privacy
We take data protection and privacy very seriously and comply with the General Data Protection Regulation (GDPR). We have implemented measures to ensure that your personal data is processed and kept safe, and we respect your legal rights in relation to your own data. You can find more information on our data protection policy and privacy notice on our website.
Your Healthcare, Our Priority
At Awburn House Medical Practice, we are dedicated to providing the best possible healthcare experience for our patients. We listen to your concerns, respect your choices, and work with you to develop a personalized care plan that meets your unique needs. We believe that every individual deserves access to quality healthcare, and we strive to make our services accessible to everyone.
Quality of Care and Staff
The reviews highlight a mixed bag of experiences with the practice, with some patients having excellent encounters with doctors and staff, while others had poor experiences. The positive reviews praise the practice for its caring and empathetic doctors, friendly and helpful staff, and efficient system for booking appointments. Some patients appreciated the flexibility of the practice, with open surgeries in the mornings and bookable appointments in the afternoons.
Challenges with Appointments and Communication
However, some patients had difficulty booking appointments, with one reviewer citing that it takes weeks to get an appointment and that the system does not work for people who are employed. Another reviewer was frustrated with the phone system, which makes it hard to get through to book an appointment.
Negative Encounters
A few reviewers had negative experiences with individual doctors, citing rudeness, arrogance, and dismissal of their concerns. One patient was particularly upset, feeling dismissed and ignored by a doctor.
Praising Individual Doctors
Several reviewers praised specific doctors, including Dr. Hanna, Dr. Michael Clark, and Dr. Richard, for their exceptional care, patience, and support.
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