Setting the Standard for Glazing Excellence
Benchmark Windows is a premier glazing specialist offering bespoke windows, doors, and conservatories in Sussex. With a state-of-the-art showroom in Lancing, we provide high-quality products and renowned professional service to meet the unique needs of our customers.
Our Story
Established in 2010, Benchmark Windows was born from over 60 years of combined window industry experience. Our raison d'etre is simple: to set a standard, a benchmark, which will set us apart from the masses and help you, the consumer, to navigate safely through the minefield that still prevails within the double glazing industry.
Our Mission
At Benchmark Windows, we pride ourselves on producing high-quality results and exceeding your expectations with our stunning bespoke windows and doors. Our aim is to include our customers in the whole process, from design, manufacture to installation, to ensure there is no need for compromise. We strive to achieve excellence in every stage of our relationship with you, from the initial consultation to the final installation.
Our Services
We offer a wide range of bespoke, made-to-measure windows, doors, and conservatories available in seven colours, in seven days. Our products are designed to meet the unique needs of our customers, providing energy-efficient solutions that are both stylish and functional. Our experienced team of glazing specialists will work closely with you to understand your requirements and provide tailored solutions that meet your specific needs.
Why Choose Us
With Benchmark Windows, you can expect:
- High-quality, bespoke windows, doors, and conservatories designed to meet your unique needs
- Expert installation services to ensure a seamless and stress-free experience
- A range of styles and designs to suit every home
- Energy-efficient solutions to reduce your carbon footprint
- A customer-focused approach that prioritizes your needs and expectations
- A commitment to excellence in every stage of our relationship with you
Get in Touch
To learn more about our bespoke windows, doors, and conservatories, please visit our state-of-the-art showroom in Lancing or contact us today to schedule a consultation.
Installation and Product Quality
The reviewers were generally satisfied with the installation process and the quality of the products provided by Benchmark. The installation team was praised for their professionalism and attention to detail. The products supplied, including flush fit aluminium doors and windows, bifolding doors, and roof lights, met the customers' expectations.
Customer Service and Communication
However, there were some concerns raised about the customer service and communication. One reviewer expressed frustration with the lack of response to their requests for quotes and follow-up emails and phone calls. This led to a breakdown in trust and ultimately, the customer took their business elsewhere.
Exceptional Service and Recommendation
On the other hand, several reviewers praised the exceptional service they received from Benchmark. They appreciated the in-depth knowledge and advice provided, the professionalism of the installation team, and the overall communication throughout the process. Some reviewers were so impressed that they have returned to Benchmark for additional work or have recommended them to others.
Unfinished Work and Unprofessionalism
One reviewer reported that some items were left unfinished, which required a return visit to remedy. This was seen as unprofessional and contributed to a negative experience.
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