Expert Eye Care for a Brighter Future
Samuels Opticians, located in the heart of Solihull, is a well-established optical practice led by Mr Tony Samuels BSc(Hons)FCOptom, who brings over four decades of experience to the table. Our aim is to provide all of our clients with a one-to-one personal service from the moment they step into our practice to the moment they leave, ensuring complete satisfaction.
Comprehensive Eye Test
At Samuels Opticians, we offer a comprehensive eye test that not only checks your vision but also examines the overall health of your eyes. Our state-of-the-art equipment and experienced optometrists ensure a thorough eye examination, allowing us to detect any potential problems early and provide suitable treatment options.
Expert Advice on Frames and Lenses
Our expert team offers personalised advice on a wide range of frames and lenses. From varifocals to rimless frames and sunglasses, we cater to the unique needs and preferences of our clients. We understand that selecting the right pair of glasses is an investment, and we strive to provide our clients with glasses they will love and wear with confidence.
Low Vision Aids
Tony Samuels has long been interested in prescribing aids for low vision, and for many years, he set up the low vision clinic at the Walsall Manor Hospital. At Samuels Opticians, we specialise in supplying low vision aids for conditions such as macular degeneration, glaucoma, and retinitis pigmentosa, which are not available through the NHS. With the latest technology, we are able to offer new low vision aids that were previously unheard of, enabling us to help many people who could not be previously assisted with conventional aids.
Dry Eye Treatment
Dry eye disease is a chronic condition that affects many people. It occurs due to insufficient volume and quality of tears to keep the front surface of the eye lubricated, resulting in itchiness, redness, and irritation. Our dry eye clinic is a specialist eye diagnostic and management service that relieves dry eye symptoms and prevents long-term complications. We use the latest technology, such as Blephex, to treat dry eye diseases effectively.
Visual Stress Testing
Visual stress often occurs in individuals with dyslexia, migraines, and other conditions. We offer visual stress testing using the latest instruments, such as the Intuitive Colorimeter, which identifies the optimum coloured lenses required by some individuals who suffer from photosensitive problems. Our clinic in Solihull offers the Coloured Overlay assessment, which has been designed to identify the optimum coloured lenses required by those who suffer from visual stress.
Frames for Down Syndrome
At Samuels Opticians, we offer frames specifically designed for individuals with Down Syndrome. Our expert team can advise on frames that cater to their unique facial features and help them choose a pair of glasses that they will feel comfortable wearing.
Sports Glasses to Prescription
Our sports glasses to prescription service provides athletes with the ability to improve their visual performance and protect their eyes. We cater to a wide range of sports, from cycling and fishing to running and shooting, providing frames that are durable, lightweight, and designed to enhance the visual performance of our clients.
Customer Feedback on Optical Services
Overview
The feedback on the optical services provided by this optician's practice is predominantly positive, with several customers expressing satisfaction with the thoroughness and professionalism of the staff. However, there are a couple of negative reviews that highlight issues with customer service and the range of products offered.
Positive Feedback
Customers appreciate the personal service provided by the optician, finding the staff to be friendly, experienced, and dedicated to ensuring the best possible care for their clients. The thoroughness of the eye examinations and the professionalism of the staff are also frequently praised. Additionally, the welcoming atmosphere and competitive pricing are seen as significant advantages.
Negative Feedback
A few customers have expressed dissatisfaction with the customer service and the range of products offered. One reviewer found the staff to be rude and unhelpful, while another was disappointed by the lack of knowledge about designer brands such as Louis Vuitton. This reviewer also felt that the website was misleading in terms of the range of products available.
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