Security at your door, anytime
The Fireplace Superstore is a pioneering British family business built on 37 years of supplying luxury high efficiency heating products to discerning clients. Established in 1985, we have grown to become the UK's leading supplier of high-quality fireplaces, fires, and stoves. Our commitment to excellence and customer satisfaction has earned us numerous awards and recognitions, including the Dru Dealer of the Year award in 2017, 2018, 2020, and 2021.
Our Mission
Our mission is to provide our customers with the perfect fireplace that not only provides warmth but also adds a timeless elegance to their home decor. We take pride in the quality of our products and work closely with developers, interior designers, and architects to create the most efficient and beautiful designs. Our team of experts is dedicated to helping you find the ideal fireplace that suits your style and exceeds your expectations.
Our Services
We offer a comprehensive range of services to make your shopping experience with us seamless and enjoyable. Our services include:
- Nationwide delivery to ensure that you receive your product quickly and efficiently
- 0% finance options to make your purchase more affordable
- Expert advice and guidance from our knowledgeable staff
- A stunning collection of fireplaces, fires, and stoves from leading brands
- A luxurious showroom where you can view our products in person
- Next-day delivery on many of our products
Our Brands
We partner with the world's leading fireplace manufacturers to bring you the best products on the market. Our brands include ACQUISITIONS, ACR, ADAM, AURORA, BARBAS, BE MODERN, BELL FIRES, BESPOKE FIREPLACES, BROSELEY, BURLEY, CARRON, CAST-TEC, CATERHAM, CHARLTON & JENRICK, CELSI, CRYSTAL, DIK GEURTS, DIMPLEX, DOVRE, DRU, EBIOS, ELEMENT 4, ELGIN & HALL, EVONIC, FIRELINE, FLAMERITE, FOCUS, GALLERY, GAZCO, GB MANTELS, HASE, HETA, HUNTER, I-RANGE, KAL-FIRE, KATELL, KINDER, LEAF STOVES, LEGEND, MICHAEL MILLER, MINSTERSTONE, NORDPEIS, NU-FLAME, OER, OKO, PARAGON, PARKRAY, PENMAN COLLECTION, PEVEX, PORTWAY, PUDSEY MARBLE, PUREGLOW, QASIM, RB73, SIROCCO, SPARTHERM, STOVAX, STUV SOLUTIONS, TRAFORART, THE LAKES, VARDE OVNE, VERINE, VISION, YEOMAN.
Positive User Experience
Several customers have had an excellent experience at Fireplace Superstore, expressing gratitude for the knowledgeable and helpful sales staff. They appreciate the store's wide selection, fair prices, and excellent customer service. Installations were also commended for being prompt, professional, and thorough.
Negative Experiences
On the other hand, some customers had disappointing experiences with pushy salesmen, unhelpful staff, and poor customer service. One reviewer mentioned feeling pressured to make a purchase and finding that the salesperson was not honest about the products. Another reviewer described an unhelpful salesperson who seemed reluctant to assist them with their questions.
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