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A Legacy of Quality and Craftsmanship
Black Diamond Fireplaces boasts over 45 years of experience in the design and manufacture of premium fireplaces. Family-run and operating out of Wigan, England, we take pride in crafting bespoke fireplaces that become the focal point of your home.
Bespoke Fireplaces for Every Home
Our expert designers work closely with clients to understand their vision and create a bespoke fireplace that perfectly complements their style and needs. We utilise only the finest materials like genuine limestone, granite, and marble, ensuring exceptional quality and durability.
Unparalleled Design and Manufacturing Expertise
All our fireplaces are meticulously crafted in-house, ensuring meticulous attention to detail. Our skilled craftsmen meticulously hand finish each fireplace, creating a unique and stunning piece of art. We offer a wide range of styles, from classic elegance to contemporary masterpieces, ensuring you'll find the perfect fireplace for your home.
More Than Just Fireplaces
Black Diamond Fireplaces understands that a fireplace is more than just a focal point. We offer a comprehensive range of fireplace accessories, from elegant mantles and hearths to radiant fans and safety screens. We also provide a complete design service, ensuring your fireplace integrates seamlessly with your home's architecture.
Exceptional Customer Service
Our dedicated team is committed to providing exceptional customer service every step of the way. From initial consultations to post-installation support, we are always here to answer your questions and ensure your satisfaction.
Visit Our Showroom or Factory Outlet
Step into our welcoming showroom and explore our impressive collection of fireplace displays. You can also visit our factory outlet for a behind-the-scenes look at our meticulous craftsmanship and vast selection of materials.
Overall Experience
Many customers have had a positive experience with Black Diamond Fireplaces, citing the helpful and knowledgeable staff, excellent installation services, and high-quality products. Some customers have reported issues with communication and delays, but most have been satisfied with the final outcome.
Staff and Service
The staff at Black Diamond Fireplaces are often praised for their expertise, professionalism, and helpfulness. Darren, Mark, and Chris are mentioned specifically for their excellent customer service and attention to detail. The fitters, including Lee, are also commended for their cleanliness, efficiency, and polite demeanor.
Product Quality and Installation
Customers have been pleased with the quality of the products, including gas fires and log burners, and have reported that the installers did a great job. The showroom is also described as "fabulous" and "interesting" for planning and visualizing the fire purchase.
Communication and Issues
However, some customers have reported issues with communication and delays. Michael Joyce had a particularly negative experience, with long delays and poor communication. However, the majority of customers have not experienced these issues.
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