Diamond Dealer Direct is a renowned supplier of exquisite jewellery and diamonds in Birmingham's prestigious Jewellery Quarter. With over 40 years of experience in the industry, we boast a deep understanding of the market and a passion for providing exceptional customer service.
Our Expertise
Our skilled team offers a comprehensive range of services, encompassing:
Diamond & Jewellery Selection
- Over 6,000 products in stock catering to diverse tastes and budgets.
- Direct access to 70% of the world's polished diamonds, ensuring unparalleled variety and quality.
- Consultation with experienced consultants to find the perfect diamond or piece of jewellery.
Custom Design & Manufacture
- Bespoke jewellery creation, tailored to your unique vision and preferences.
- Collaboration with renowned local craftspeople for exceptional craftsmanship.
Expertise & Guidance
- Personalized advice on choosing the right diamonds and settings.
- Transparent pricing and ethical sourcing practices.
- Comprehensive after-sales services to ensure customer satisfaction.
Our Values
At Diamond Dealer Direct, we uphold the following values:
- Integrity: We conduct our business with honesty and transparency.
- Excellence: We strive to provide superior products and services.
- Customer Focus: We prioritize exceptional customer experiences.
- Sustainability: We treasure ethical practices and environmental responsibility.
Your Journey Begins Here
Our luxurious showroom in Birmingham's Jewellery Quarter welcomes you to explore our vast collection of diamonds and jewellery. Our team of dedicated professionals will guide you through your journey, offering personalized attention and expert advice.
Excellent Customer Service and Quality Products
The majority of reviewers have had exceptional experiences at Diamond Dealer Direct. They have praised the excellent customer service provided by staff members such as Raj, Purna, Raz, Gupta, and Gavin. These individuals have been described as helpful, patient, knowledgeable, and accommodating, taking the time to listen to customers' needs and deliver high-quality products. Many reviewers have also commented on the impressive selection of diamonds and custom designs available at the store.
Unsatisfactory Experience
However, Nisha had a disappointing experience with Raj, citing poor communication and a lack of transparency regarding pricing. This reviewer stated that Raj was not willing to provide a written quote, and instead asked them to come back with a listing of their preferred designs, which they felt was hypocritical.
Additional Information
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