Building Better, Together
At Terry Howell Timber & Builders Merchants, we pride ourselves on being a one-stop shop for all your building, DIY, and landscaping needs. With an extensive range of products and exceptional customer service, we aim to provide our customers with an unparalleled shopping experience.
Our Services
As a leading builders merchant, we offer a vast array of products, including timber and joinery, building materials, fencing and landscaping, tools and fixings, painting and decorating, PPE and workwear, doors and hardware, and electrical and plumbing supplies. Our comprehensive range of products ensures that our customers can find everything they need under one roof. Whether you're a professional builder, a DIY enthusiast, or a homeowner looking to tackle a renovation project, we've got you covered.
Our knowledgeable and friendly staff are always on hand to provide expert advice and guidance, ensuring that our customers make informed decisions about their purchases. We understand the importance of getting the job done efficiently and effectively, which is why we offer a fast and reliable delivery service, ensuring that our customers receive their orders promptly.
Our Commitment
At Terry Howell Timber & Builders Merchants, we are committed to providing our customers with the best possible service. We strive to build long-lasting relationships with our customers, based on trust, reliability, and exceptional customer service. Our goal is to ensure that our customers leave our stores feeling satisfied and confident in their purchases, knowing that they've received the best products and advice available.
Delivery Issues
The company's delivery service has been a major point of contention among customers. Several reviewers have complained about the company's failure to stick to delivery times, with some even reporting that their deliveries were left unattended outside their homes, leaving them vulnerable to theft. The drivers have also been accused of ignoring delivery instructions and simply "dumping" the goods outside the customer's premises.
Customer Service
The company's customer service has also been criticized, with some reviewers describing it as "shocking" and "lazy". When customers have attempted to complain about issues with their deliveries, they have reportedly been met with a lack of response or even ignorance.
Product Quality
On a more positive note, the quality of the company's products has been praised by several reviewers. The availability of products has been described as "good", and the quality of the items delivered has been reported to be "brilliant" in some cases.
Individual Staff Members
Some individual staff members have received praise from customers, including Andy, who was commended for getting the cuts "bang on", and Tom, the driver who took the products to the back of the customer's house.
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