Business Details
27 Years
experience
Emergency
services
Expert IT Support for SMEs in Bradford on Avon
Systemagic has been delivering tailored IT support solutions to SMEs since 1999, helping businesses maximise their technological efficiency while minimising downtime. Our team of certified technicians specialises in Microsoft 365 integration, Apple device management, cloud migration, and cybersecurity solutions, with a proven track record of achieving 99% customer satisfaction. We differentiate ourselves through rapid 25-minute average response times, transparent communication avoiding technical jargon, and a commitment to environmental responsibility through our carbon-neutral operations.As a Microsoft Gold Partner and Apple Specialist, we combine industry-recognised expertise with practical, business-focused solutions. Our clients consistently praise our ability to adapt to evolving technological challenges while maintaining exceptional service standards, evidenced by our 99% positive feedback rating over the past year. We serve diverse sectors including hospitality, education, healthcare, and media production across Bath, Somerset, Wiltshire, and surrounding regions.
Services
IT Support
Cyber Security
Cloud Migration
Microsoft 365
Hardware Procurement
Details
- Year established: 1999
Highlights and features
- 25-minute average response time for IT emergencies
- 99% customer satisfaction rate over 12 months
- Microsoft Gold Partner with certified Apple specialists
- Clear communication without technical jargon
- Carbon-neutral operations with sustainability focus
Associations and certifications
- Microsoft Gold Partner
- Apple Specialist
- Cyber Essentials
What people say
Quick responses
Excellent support
Patient explanations
Problem resolved
Above and beyond
Services
IT Support
Our comprehensive IT support services ensure business continuity through rapid response times and proactive maintenance. Specialising in SME requirements, we provide 24/7 technical assistance with an average response time under 25 minutes. Our Microsoft Gold Partner status and Apple Specialist accreditation enable seamless integration of mixed technology environments while maintaining 99% customer satisfaction through clear, jargon-free communication.
Cyber Security
We deliver robust cybersecurity solutions including Cyber Essentials certification, network protection, and data breach prevention. Our experts implement tailored security frameworks that adapt to evolving threats while ensuring compliance with industry standards. Clients benefit from regular security audits and staff training programs that have achieved 100% successful certification outcomes for businesses seeking enhanced digital protection.
Cloud Migration
Specialising in Microsoft 365 and SharePoint migrations, our cloud transition services ensure smooth digital transformation with minimal business disruption. We provide end-to-end support from initial assessment through implementation to ongoing optimisation. Our proven methodology has successfully migrated diverse organisations including media companies and educational institutions while maintaining complete data integrity throughout the transition process.
Microsoft 365
As a Microsoft Gold Partner, we offer comprehensive Microsoft 365 implementation and support services tailored to business requirements. Our expertise covers email migration, collaboration tools, and cloud productivity suite integration. We provide ongoing administration support and user training that has consistently delivered improved workflow efficiency for clients ranging from SMEs to large-scale organisations across multiple sectors.
Hardware Procurement
Our hardware procurement service offers expert guidance on technology purchases with flexible leasing options and full lifecycle management. We source premium IT equipment from leading manufacturers while ensuring compatibility with existing systems. This service includes professional installation, configuration, and ongoing maintenance support that has successfully equipped numerous businesses with optimised technology solutions.
People
James Eades
Managing Director
Leading Systemagic's strategic direction with 15+ years in IT management, James combines technical expertise with business acumen to drive innovation while maintaining client-focused service standards.
Chris Sweet
Technical Director
Overseeing technical operations, Chris brings 20+ years of IT infrastructure experience, specialising in complex system integrations and cybersecurity solutions for growing businesses across diverse sectors.
Fiona Major
Operations Director
Managing day-to-day operations, Fiona ensures service excellence through process optimisation and team development, leveraging her extensive background in IT service delivery and client relationship management.
Adam Beer
IT Technician
Providing frontline technical support, Adam consistently receives client praise for his patient explanations and thorough problem-solving approach, maintaining high satisfaction scores across hundreds of support tickets.
Charley Norton
IT Technician
Recognised for exceptional customer service, Charley combines technical proficiency with clear communication skills, frequently resolving complex issues through innovative solutions and detailed client guidance.
Questions
What IT services do you specialise in for SMEs?
We specialise in Microsoft 365 integration, cybersecurity solutions, cloud migration, Apple device management, and hardware procurement tailored to SME requirements across various industries.
How quickly do you respond to IT emergencies?
Our average response time is 25 minutes or less, with priority support available for critical business operations through our rapid ticketing system.
Are you certified by major technology providers?
Yes, we're a Microsoft Gold Partner and Apple Specialist, with Cyber Essentials certification demonstrating our commitment to industry standards and technical excellence.
Do you support businesses outside the local area?
While based in Bradford on Avon, we serve clients across Bath, Somerset, Wiltshire, and surrounding regions with both on-site and remote support capabilities.
How do you handle complex IT projects?
We employ a structured methodology with detailed planning, phased implementation, and continuous communication, evidenced by successful migrations and system integrations for media companies and educational institutions.
What makes your IT support different from competitors?
We combine rapid response times with clear communication, environmental responsibility, and technical expertise from our Microsoft Gold Partner status and Apple Specialist accreditation.
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