Transforming spaces, exceeding expectations
Our Mission: Delivering Quality Healthcare to the Community
South Street Surgery is a leading provider of comprehensive healthcare services for residents of Bishops Stortford and the surrounding areas. Our dedicated team of experienced GPs and healthcare professionals are committed to providing compassionate and efficient care across a wide range of medical and wellness issues.
General Medical Care
We offer comprehensive consultations and diagnoses for a variety of medical conditions, including:
- Common illnesses and infections
- Chronic disease management
- Travel health advice
- Injury and illness treatment
Enhanced Healthcare Services
We provide additional services to enhance your overall well-being:
- Routine health screenings and vaccinations
- Women's health care
- Men's health checkups
- Child health services
Specialized Care
Our dedicated team also offers:
- Sexual health consultations
- Family planning and pregnancy care
- Travel medicine advice
- Minor surgery procedures
Commitment to Community Healthcare
We actively engage in the local community and participate in various initiatives to promote health awareness and provide accessible care.
Additional Services
- Access to online records and appointment scheduling
- Chaperone services for vulnerable patients
- Translation services for non-English speakers
- Home healthcare options
Our Values
- Patient-centered care: We prioritize your needs and preferences.
- Compassion and empathy: We treat every patient with respect and understanding.
- Clinical excellence: Our clinicians stay updated with the latest medical advancements.
- Accessibility and equity: We believe healthcare should be accessible to all.
Efficiency and Communication
Many reviewers have praised the surgery's text message system, which allows for quick and efficient communication. Some patients have appreciated being able to book same-day appointments and receiving same-day results. However, others have experienced long wait times when trying to make a phone call, with some even waiting over an hour to speak to someone.
Patient Care and Reception
Some reviewers have been unhappy with the reception staff, citing rudeness and unhelpfulness. One patient reported being told "it's not my problem" by a staff member, while another was palmed off with a promise that was not kept. However, others have praised the kindness and helpfulness of reception staff.
Appointments and Booking
Some reviewers have had difficulties booking appointments, including long waits on the phone and unavailability of same-day appointments. One patient was only able to book an appointment by physically visiting the surgery.
General Issues
Some reviewers have complained about the surgery's phone system, citing long wait times and a lack of availability. One reviewer even mentioned that the surgery's phone system seemed to be ineffective, with some patients being told that they couldn't be booked in because they called after 3pm.
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