Business Details
Emergency
services
Your Trusted IT Partner in London
Westtek Solutions has redefined IT support by prioritising proactive management and maintenance to ensure technology works seamlessly for businesses. With decades of combined experience, our team delivers strategic advice and expert guidance on IT systems and networks, focusing on reducing downtime and increasing productivity. We work across London and the South East, specialising in serving recruitment, legal, accounting, and education sectors. Our approach combines preventative automation, innovation, and industry best practices to maximise clients' IT investments. We guarantee measurable results, including up to 86% reduction in support calls within three months of partnership.Our 24/7 server monitoring and rapid response times ensure minimal disruption to business operations. Clients benefit from tailored cloud solutions, disaster recovery plans, and hardware maintenance services. Our team's technical expertise is matched by a commitment to understanding each client's unique requirements. We provide transparent cost calculators to help businesses plan their IT budgets effectively. With a client retention rate built on trust and demonstrable value, Westtek Solutions continues to grow through referrals from satisfied businesses.
Services
Proactive Maintenance
24x7 Server Monitoring
Remote Support
Cloud Solutions
Disaster Recovery
Hardware Maintenance
Email Management
Project Services
Security Services
Backup Management
Highlights and features
- We guarantee up to 86% reduction in support calls within 3 months
- 24x7 server monitoring prevents issues before they disrupt operations
- Proactive maintenance extends computer lifespan by system detoxification
- Tailored solutions for recruitment, legal, education and finance sectors
- Transparent cost calculators help plan IT budgets effectively
What people say
Exceptional support
Dramatically cut IT issues
Proactive approach
Spectacular results
Second to none service
Services
Proactive Maintenance
Our weekly maintenance service cleans and updates servers, PCs and laptops every Monday night. This proactive approach prevents system failures, removes unnecessary software, and optimises performance. Clients benefit from faster systems, extended equipment lifespan, and up to 86% fewer support calls within three months of implementation.
24x7 Server Monitoring
Continuous server monitoring detects and repairs issues before they affect business operations. Our team addresses critical problems immediately, minimising downtime and maintaining productivity. This service ensures businesses can rely on stable IT infrastructure without constant manual oversight.
Cloud Solutions
We provide tailored cloud solutions including Office 365, hosted desktops, and cloud backup. Our experts help businesses transition to cloud-based systems, offering improved flexibility, security, and cost-efficiency while ensuring seamless integration with existing operations.
Disaster Recovery
Our disaster recovery solutions focus on rapid business continuity after IT failures. We implement customised plans with local and cloud-based options, ensuring minimal downtime and data protection tailored to each client's specific operational requirements and tolerance for disruption.
Remote Support
Using advanced remote management tools, we resolve IT issues quickly and efficiently without onsite visits. This service provides rapid response times, with most issues resolved within 60 minutes of logging a support call, minimising business disruption.
People
Francis West
CEO
With 31 years' experience in software systems and IT support, Francis leads Westtek Solutions with integrity at its core. Winner of the South African Business Innovation award, he combines technical expertise with a passion for motorsport and home improvement projects.
Graeme Ison
COO
Graeme brings 33 years' experience in IT services to his role as COO. He focuses on Westtek Solutions's strategic goals while balancing motorsport participation and amateur cooking pursuits with operational excellence.
Alex Kuklinski
Service Manager
With 18 years in IT, Alex manages client services while maintaining fluency in Polish and pursuing sports including table tennis at competitive levels. His technical background includes school systems management and web development.
Questions
How does Westtek reduce IT support calls by 86%?
Through weekly maintenance, system optimisation, and proactive monitoring that prevents issues before they occur.
What IT sectors does Westtek specialise in?
We focus on recruitment, legal, education, and financial services sectors with tailored solutions.
Do you offer 24/7 emergency support?
Yes, our international help desk provides 24x7 support for critical server issues and emergencies.
Can you help migrate to cloud-based systems?
We specialise in cloud transitions including Office 365 implementation and hybrid cloud solutions.
What response time can I expect for support calls?
Our standard SLA is 4 hours, but most issues are resolved within 60 minutes of logging the call.
Do you support businesses outside London?
While based in London, we serve clients across the South East and provide remote support nationwide.
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