Providing a 'home for life' where individuals can flourish and thrive
At Park View, we pride ourselves on being a state-of-the-art care home situated in the heart of Gloucester Quays, offering a range of specialist care services to older people. Our experienced team provides top-notch dementia care, residential care, close care apartments, and respite care services, all designed to meet the unique needs of each individual. We strive to create a warm, welcoming, and supportive environment that fosters a sense of community and belonging among our residents, their families, and our staff.
Our Philosophy
Our caring philosophy is built on three core values: respecting each other, supporting one another, and making a difference to individual lives. We believe that every person deserves to be treated with dignity and respect, and we strive to provide a 'home for life' where individuals can flourish and thrive. Our holistic approach is dedicated to meeting the physical, emotional, psychological, and spiritual needs of all our residents, ensuring they receive the care and support they need to live their lives to the fullest.
Our Facilities
Park View boasts 17 Close Care Apartments on the third floor, offering a unique blend of independence and support. Our residents can enjoy the comfort and security of their own front door, while still having access to the care and reassurance of our dedicated team. Our care home is ideally situated in the centre of Gloucester, with secure, direct access to the city's park, providing a tranquil and peaceful environment for our residents to relax and unwind.
Our Services
We offer a range of care services, each designed to meet the specific needs of our residents. Our dementia care service provides specialist support and accommodation for those living with dementia, while our residential care service offers a safe and supportive environment for those who require assistance with daily living tasks. Our close care apartments provide a unique opportunity for residents to maintain their independence while still having access to the care and support they need. Our respite care service offers a short-term solution for those who need a break from their usual care arrangements, providing a safe and supportive environment for them to rest and recharge.
Care and Services
Park View Care Home has been praised for its excellent care and services by many of its residents and their families. The home is described as very clean and tidy, with a range of activities available to residents, including daily activities and meals cooked on site. The staff are seen as friendly and caring, with a focus on providing individualized care to residents.
Management and Staff
The management and staff at Park View Care Home are commended for their welcoming and accommodating nature. They are said to work well as a team and promote equality and diversity among residents. The care assistants are described as professional, and the on-site nurses and chefs are able to meet the specific needs of residents.
Negative Experiences
However, some reviewers have had negative experiences at Park View Care Home. One reviewer felt that their family member was not treated with respect or dignity, and that the care provided was not personalized or attentive. Another reviewer described the care home as impersonal, with staff not knowing the resident's preferences or needs. They also reported a lack of communication and poor care standards.
Communication
Poor communication has been a recurring theme among negative reviewers. Some have reported long delays in responding to complaints, and others have experienced difficulty in getting information about their loved ones.
Staff and Care
Some reviewers have also expressed concerns about the quality of care provided by staff. One reviewer reported that their family member was left isolated, with no one knowing their preferences or needs. Another reviewer described a lack of attention to detail, with staff failing to provide essential care items such as disposable items and moisturizer.
Summary
Overall, Park View Care Home has received both positive and negative reviews. While some reviewers have praised the home's excellent care and services, others have had disappointing experiences due to poor communication, impersonal care, and lack of attention to detail.
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