Delivering exceptional coffee, every time, every cup
Norton Canes Fireplace Factory, a family-run business based in Cannock, is a leading provider of high-quality fires, surrounds, and gas servicing. With over 20 years of experience, we take great pride in delivering excellent customer service and top-notch products that cater to all your needs. Our comprehensive fitting service, completed by qualified Gas Safe engineers, ensures a hassle-free and professional experience for our clients.
Our Expertise
At Norton Canes Fireplace Factory, we offer unbiased advice on what types of fire would best suit your needs. With a wide range of fires, stoves, and fireplace surrounds available, our expert staff can help you find the perfect fireplace for your home. We specialize in providing great value gas and electric fires, stoves, fireplaces, fire surrounds, and media walls. Our over eight years of experience in the industry has allowed us to build a reputation for friendly, professional service and quality fireplaces.
Customer-centric Approach
We believe in taking a personalized approach to our clients' needs. Our staff will visit your home to ensure that your ideal choice of fire is suitable for your property. Our company policy ensures that all of the work is carried out with minimum fuss, and our fully qualified Gas Safe registered engineers will fit your new fireplace quickly and professionally. We make sure that no mess is left behind once the work is finished.
No Pushy Salespeople
At Norton Canes Fireplace Factory, we do not believe in pressure sales or pushy salespeople. Our showroom in Cannock offers a wide selection of elegant gas and electric fires, stunning marble and stone fireplaces, and superb wood burning stoves. You can take your time looking around and find the perfect fire for your home. We are confident that our range of products and excellent customer service will speak for themselves.
Testimonials
Don't just take our word for it. Here's what some of our previous customers had to say about us:
"I found the proprietor of the gas fire shop very helpful and pleasant. After choosing my fire, I had a very prompt and efficient fitting. I am very delighted with my fire." - Patricia W
"First-class service from start to finish. From initial visit to showroom, straight through to installation. Would highly recommend." - Amanda B
"Well, how easy was that? We saw what we wanted, and they did the rest. The guy that fitted the fireplace was really good and cleaned up fully afterwards. 1st class job." - Michael J
"Have been really pleased with the quality of work and service provided by Abby. Would 100% definitely recommend them to friends and family." - Richard B
"Very professional. Excellent installation. Cleaned up. Well done. Will definitely recommend." - Gail T
"We purchased an electric suite from Aldridge Fireplaces. The service was brill." - Phil H
Visit Our Showroom Today
We invite you to visit our showroom in Cannock today and see our range of fireplaces and surrounds. We are open Monday to Saturday from 10:00 to 16:00. You can also contact us via phone at 01543 277366 or email us at nortoncanesfireplacefactory@yahoo.com for any inquiries or to schedule a home visit.
Overall Impression
The reviews are overwhelmingly positive, with several customers praising the professionalism, communication, and quality of work provided by Norton Canes Fireplace Factory. Many mention Phil, the owner, for his helpful advice and assistance throughout the process.
Positive Comments
The positive comments highlight the excellent service, efficient installation, and high-quality products. Customers appreciate the personal touch and attention to detail provided by Phil and his team.
Negative Comments
There are a few negative comments, primarily related to issues with the plastering and fitting of the fireplaces. One customer had a poor experience with the communication and fixing of issues.
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