Transforming Your Beauty, Inside and Out
At Andrew Mellor Veterinary Surgery, we pride ourselves on providing exceptional veterinary care to the beloved pets of Thornton-Cleveleys and surrounding areas. Our dedicated team of veterinary surgeons, nurses, and support staff are committed to delivering excellence, compassion, and involvement in all aspects of patient care.
Our Mission, Vision, and Brand Promise
Our mission is to exceed your expectations when we treat and support your pets. Our vision is to develop and lead the way in small animal care, treatment, and surgery. Our brand promise is built on three core values: Excellence, Compassion, and Involvement. We strive to provide highly skilled, trained, and experienced staff, compassionate care that understands the importance of your pet's well-being, and involvement in all aspects of treatment, ensuring you are well-informed and engaged in the care of your pet.
Our Services
Our veterinary surgery offers a comprehensive range of services, including consultations, vaccinations, surgical procedures, diagnostic testing, and repeat prescriptions. We also provide online services, including online consultations, prescription requests, and access to our online shop. Our team is dedicated to providing personalized care, tailored to the unique needs of your pet. Whether your pet requires routine care, urgent attention, or ongoing management of a chronic condition, we are here to support you and your cherished companion.
About Our Team
Our team is comprised of experienced veterinary surgeons, nurses, and support staff who are passionate about delivering exceptional care to your pets. Our veterinary surgeons are registered with the Royal College of Veterinary Surgeons (RCVS) and committed to ongoing professional development, ensuring we stay at the forefront of veterinary care. Our nurses are trained to the highest standards, and our support staff are dedicated to providing exceptional customer service.
Our Facilities
Our modern, well-equipped surgery is designed to provide a comfortable and stress-free environment for your pet. We have a dedicated operating theater, diagnostic facilities, and a range of treatment rooms. Our facilities are inspected and approved by the RCVS, ensuring we meet the highest standards of veterinary care.
Get to Know Us
We are a family-owned business with good family values. We believe in giving back to the community and support local charities, including Canine Partners, an organization that trains assistance dogs for people with disabilities. We also participate in local events, schools, and fund-raising activities to promote animal care and welfare.
Our Commitment to You
At Andrew Mellor Veterinary Surgery, we are committed to providing exceptional care, compassion, and involvement in all aspects of your pet's health. We believe that by working together, we can provide the best possible care for your beloved pet.
Overall Excellent Reviews
The majority of reviews praise the vet, Andrew, and his team for their exceptional service, kindness, and professionalism. Many reviewers have been long-time clients and have had positive experiences with the vet, stating that they are "excellent, " "amazing, " and "lovely." The staff are described as "very accommodating, " "polite, " and "caring, " making clients feel at ease.
Surgical Successes
Several reviews specifically mention the vet's surgical skills, with one reviewer stating that their dog had three successful operations performed by Andrew. Another reviewer mentioned that the operation on their dog went "great."
Exceptional Care
Many reviewers praise the vet and staff for their exceptional care and understanding, particularly in emotional situations. One reviewer thanked the vet for his kindness when putting their hamster to sleep, and another praised the team for their support when saying goodbye to their beloved pet.
Minor Complaints
A few reviewers mentioned some issues, including one reviewer who experienced poor service from a receptionist and another who was unhappy with the vet's documentation errors, which caused inconvenience and distress. Another reviewer mentioned that they had to wait too long for their appointment.
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