About Us
Pay Smart Carpets is a leading supplier of flooring solutions, dedicated to providing exceptional customer service and delivering premium products at affordable prices. Founded on the principles of affordability, accessibility, and quality, we empower our customers to achieve their dream floors without breaking the bank.
Our Expertise
Our team of experienced professionals has extensive knowledge in flooring installation, design, and customer service. We are committed to understanding your unique requirements and providing tailored solutions that meet your needs and budget.
Our Services
We offer a comprehensive range of services to ensure a seamless and enjoyable flooring experience, including:
Comprehensive Consultations: Our expert consultants will assess your space and provide personalized recommendations.
Free Home Measure & Quote: Get a precise quote and understand your options without any obligation.
Flexible Financing Options: Spread the cost of your flooring over convenient weekly or monthly payments.
Rapid Fitting Service: Get your new floor installed in as little as 7 working days with our express fitting service.
Excellent Customer Care: Our dedicated customer service team is available 7 days a week to answer your questions and ensure your satisfaction.
Why Choose Pay Smart Carpets?
- Transparency: We provide upfront pricing with no hidden fees.
- Quality: We offer a wide range of high-quality carpets, vinyl, laminates, and beds.
- Accessibility: Affordable financing options make your dream floor accessible to everyone.
- Convenience: Easy online booking and free home visits make the process seamless.
- Customer Focus: We prioritize excellent customer service and personalized attention.
Get Started Today
Contact us today to book your free home visit and let's transform your flooring together!
Summary of Customer Reviews
Customer Experience and Service
The majority of customers reported positive experiences with the service provided by the company. Julie Fairlie mentioned that the team went beyond her expectations and made her feel looked after. Angela Harper praised the fantastic job done by Billy and Andy, who also spoke her through the process. Similarly, Ben Semple and Maxwell Faulds expressed satisfaction with the work done by Lee and the team, highlighting their great customer service.
However, there were a few customers who had negative experiences. Robert Poole and his partner had to wait over three months for their carpet to be installed, with two cancellations due to clerical errors. Jordan Murphy had his fitting date cancelled without notice and was not offered a refund or any compensation. Alyson Cameron was left with bare floorboards for an extended period and felt that the company was unhelpful and rude. Savannah K. experienced a nightmare with the company, from the initial booking and payment to the final fitting, with numerous issues including a cancelled fitting date, product unavailability, and poor communication.
Product Quality and Installation
The quality of the products and the installation process were mostly praised by the customers. Julie Fairlie, Angela Harper, Ben Semple, and Maxwell Faulds all reported satisfaction with the work done. However, Savannah K. mentioned that the product she paid for upfront was no longer in stock, and Phoebe Lewis had issues with the payment and the company's lack of explanation for the problem.
Overall Sentiment
The overall sentiment of the reviews is mixed, with some customers expressing satisfaction with the service and product quality, while others had negative experiences with the company's communication, product availability, and installation delays.
Be the first to review Paysmart Carpets.
Write a Review
