Trust us to care for your beloved pets
Aquarius Vets is an independent, family-owned veterinary clinic that has been serving the Mildenhall, Bury St Edmunds, Soham, Ely, and Cambridge areas for over 30 years. Our veterinary centres are based in Mildenhall and Soham, and we offer a wide range of veterinary services to help pet owners across Cambridgeshire and surrounding areas keep their pets safe and healthy.
Our Mission
At Aquarius Vets, we are passionate about providing consistent, high-standard care for your beloved pets. Our team of experienced and caring veterinarians and nurses are dedicated to delivering top-notch veterinary services, including veterinary surgery, referrals, and animal diagnostics. We understand the importance of providing emergency care, which is why we offer a 24-hour emergency vet service to ensure we are always here when you need us.
Our Services
Our range of services available at our vet clinic centres includes veterinary surgery, referrals, and animal diagnostics. We offer thorough consultations with caring, experienced vets who are well-qualified to deal with any health problem your pet might have, as well as to recommend any preventative treatments that may be necessary. In addition, we have close links with a number of excellent local referral veterinary practices in Ely and Cambridgeshire where we can send pets that need specialised treatment.
Meet Our Team
Our team consists of 7 vets and 7 nurses, as well as 2 nurse assistants, 3 receptionists, and a practice manager. Our staff are dedicated to providing exceptional care for your pets, and we take pride in our commitment to delivering high-quality services. You can find more information about our team members on our Meet the Team page.
Our History
Aquarius Vets was founded by Rob Gould in 1986, who was later joined by his wife Theo at the Soham branch. We have been serving our community for over 30 years, and we are committed to continuing to provide exceptional veterinary care to our clients and their pets.
Overview of Aquarius Vets Reviews
The reviews of Aquarius Vets are mixed, with some customers expressing satisfaction with the service they received, while others were disappointed and frustrated with their experience.
Positive Experiences
Many customers praised the vets for their kindness, caring attitude, and professionalism. They appreciated the quick responses to their pets' needs, and the willingness of the vets to go the extra mile to help their pets. Some customers also mentioned that the prices were reasonable and that they felt their pets were in safe hands.
Negative Experiences
On the other hand, some customers reported negative experiences, including feeling belittled or judged by the vets, being charged extra for services they did not agree to, and having their pets mishandled or mistreated. Some customers also felt that the vets were more concerned with making a profit than with providing good care for their pets.
Common Themes
Some common themes that emerged from the reviews include:
- Communication: Some customers felt that the vets did not communicate clearly or respectfully with them, leading to misunderstandings and frustration.
- Care and compassion: While some customers felt that the vets showed genuine care and compassion for their pets, others felt that they were more interested in making a profit.
- Trust: Many customers mentioned that they did not feel they could trust the vets to provide good care for their pets.
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