Business Details
22 Years
experience
Emergency
services
Expert IT Services in Pyrford
As the owner of Big Phil Computers, I have dedicated over five decades to mastering computer technology and electronic engineering. Since establishing our family-run business in 2004, we have served home users, small businesses, and large organisations across Surrey and surrounding areas. Our expertise spans computer and laptop repairs, virus removal, home networking, hardware supply, and tailored IT training. We pride ourselves on offering competitive rates, remote support, and a 4-hour response time wherever possible.Our newly adapted facilities ensure accessibility for disabled customers, and our commitment to continuous learning keeps us at the forefront of Windows 11 Pro advancements. With a focus on transparency, reliability, and customer-centric solutions, we guarantee satisfaction through meticulous service and 50+ years of accumulated industry knowledge.
Services
Computer Repair
Virus Removal
Home Networking
Hardware Supply
Remote Support
IT Training
Data Recovery
Printer Setup
Mobile Device Support
Security Solutions
Details
- Year established: 2004
Highlights and features
- We offer 50+ years of combined IT expertise and hands-on experience.
- Our family-run business provides competitive rates with no hidden fees.
- We guarantee a 4-hour response time for urgent computer repairs.
- Our wheelchair-accessible facilities cater to disabled customers' needs.
- We implement patented Windows 11 Pro security and productivity features.
What people say
Exceptional technical knowledge
Rapid 4-hour response
Patient and thorough service
Successful data recovery
Competitive pricing
Services
Computer Repair
Our computer repair service addresses hardware failures, software issues, and system crashes with precision engineering solutions. We diagnose problems using advanced tools and replace faulty components while preserving your data integrity. Customers benefit from same-day repairs where possible and comprehensive post-service testing to ensure optimal performance.
Virus Removal
We eliminate viruses, ransomware, and other malware threats using industry-leading security tools and manual cleanup techniques. Our service includes system restoration, security patching, and customer education to prevent future infections. We guarantee complete malware eradication with a 30-day post-service monitoring period.
Remote Support
Our remote support service provides instant connectivity for troubleshooting software issues, configuration problems, and system updates. Using secure screen-sharing technology, we resolve problems without requiring physical device transportation. This service includes step-by-step guidance for non-technical users and permanent solution implementation.
Data Recovery
We specialise in recovering lost data from failed hard drives, corrupted SSDs, and accidental deletions using clean-room facilities and proprietary recovery tools. Our engineers retrieve irreplaceable documents, photos, and business records with a 98% success rate. The service includes media diagnostics and secure data transfer to new storage devices.
IT Training
Our tailored IT training covers operating systems, productivity software, and cybersecurity practices for individuals and businesses. We provide hands-on instruction at your pace, with customised lesson plans for specific software requirements. Customers receive follow-up support materials and unlimited post-training assistance.
People
Philip T. Hall
Owner
With over 50 years in computer technology, Philip established Big Phil Computers in 2004 after a distinguished career in electronic engineering. He specialises in complex system diagnostics and has pioneered accessible IT solutions for disabled users. His technical expertise spans from vintage computer restoration to cutting-edge Windows 11 Pro implementations.
Questions
What IT services do you offer?
We provide computer repairs, virus removal, hardware upgrades, remote support, data recovery, and IT training for both residential and business clients.
Do you offer emergency computer repairs?
Yes, we guarantee a 4-hour response time for urgent repairs and provide 24/7 emergency services for critical system failures.
Can you help with Windows 11 upgrades?
Yes, we offer Windows 11 Pro upgrades with enhanced security features and a 50% discounted service rate for limited periods.
Do you serve areas outside Pyrford?
We cover 21 localities including Woking, Guildford, and Weybridge, with remote support available nationwide for software-related issues.
Are your services accessible for disabled customers?
Yes, our premises feature single-level access and specialised IT solutions for wheelchair users and mobility-impaired clients.
