Empowering healthcare through technology and community
At Windsor Telecom, we believe that business communication should be simple. That's why we leverage industry-leading technology to help your team deliver attractive, memorable customer experiences that keep them coming back for more. Our approach is focused on creating seamless systems and processes that simplify the complexities of technologies, giving our customers a sense of certainty and confidence they can't find from other providers.
Solutions for a Seamless Business
We offer a range of solutions designed to enhance the experience for both customers and employees alike. Our phone solutions include VoIP, SIP, and Teams solutions for your business, ensuring that your team can communicate and collaborate easily. Our IT services include on-site and remote support, helping you stay connected and productive. We also offer business broadband, leased lines, and SD-WAN solutions to ensure a stable and fast internet connection.
Microsoft Teams Phone System
Our Microsoft Teams Phone System is an innovative solution that brings together calling and collaboration in one place. By integrating Microsoft Teams into our SIP Trunk solution, you'll benefit from a range of benefits, including full integration, free internal calls internationally, and flexibility to adapt to your business needs. With our Microsoft Teams Phone System, you can make and receive calls directly from within the Teams app, making it easier for your team to be productive and efficient.
About Our Approach
At Windsor Telecom, we're committed to simplifying the complexities of technology and providing our customers with a sense of certainty and confidence. We believe that by investing in our people, creating seamless systems, and processes, and test-driving new technologies, we can provide exceptional service to our customers. We're proud to have received a high rating on Trustpilot, with dedicated account managers who make the experience simple from start to finish.
What Our Customers Say
"I have already recommended Windsor to other ambulance services, both for number management and comms solutions. The balance of cost, features, and peace of mind make their services amazing value. Add to that the professionalism of the team, exceptional setup, and training, and I don't think there is a better supplier out there." - Craig Brydon, Network and Telephony Manager, North East Ambulance Service
Our Promise
At Windsor Telecom, we're committed to delivering exceptional service and providing solutions that make your business communications seamless and efficient. We're dedicated to our customers and will work closely with you to understand your needs and provide tailored solutions. With our Microsoft Teams Phone System, we can help you enhance your customer experience, streamline your operations, and increase productivity.
Poor Customer Service and Communication
Many reviewers have expressed their disappointment with Windsor Telecom's customer service and communication. Several have reported a lack of response or poor communication from the company, including ignoring emails and not following through on promised calls. One reviewer even stated that they were left feeling like the company couldn't care less about their issues.
Inconsistent Service Quality
A few reviewers have mentioned that the service quality has dropped since the merger with Keen IT. They have experienced slower response times and a decrease in personalized service. One reviewer specifically mentioned that they had to make numerous calls to cancel their account, but received no communication from the company.
Personal Experiences
On the other hand, several reviewers have had positive experiences with Windsor Telecom. They have praised the company for its excellent customer service, good communication, and fair pricing. A few have also mentioned that their account managers have been responsive and helpful.
Recommendations
Despite the negative reviews, some reviewers have recommended Windsor Telecom to others, citing its excellent service and professional attitude.
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