Connecting Patients with Care, One Consultation at a Time
Heaton Medical Centre is a patient-centered practice dedicated to providing high-quality healthcare services to the residents of Bolton and surrounding areas. We strive to empower our patients by offering a comprehensive range of online services that enhance accessibility, efficiency, and communication with your healthcare provider.
1. eConsult: Connect with Your GP Online
eConsult is our online platform that allows you to securely access healthcare services from the comfort of your home. You can:
- Request appointments
- Request repeat prescriptions
- Submit non-urgent medical and administrative requests
- Access self-care information and advice
2. NHS App
Our dedicated app allows you to:
- Check your symptoms and get instant advice
- Book appointments
- Order repeat prescriptions
- View your GP medical record
- Stay connected to your healthcare journey
3. RapidHealth & PATCHS
These online tools enable you to:
- Access self-care information
- Submit medical and administrative requests quickly and efficiently
- Register new patients to the surgery
4. Accurx: Get Assistance with Administrative Requests
For non-urgent medical or administrative inquiries, this online platform allows you to request assistance from our practice.
5. Engage: Ask Questions and Receive Advice
Engage allows you to ask your GP a question, request a consultation, and receive 24/7 self-care advice.
Our Commitment
Heaton Medical Centre is committed to:
- Providing accessible healthcare services to all patients
- Empowering patients through technology
- Offering responsive and personalized care
- Building a strong relationship with our community
Get Started
Explore our online services today and experience convenient, efficient healthcare at your fingertips!
Positive Experiences
Many patients have reported positive experiences with the practice, citing friendly and helpful staff, efficient appointment systems, and excellent care from medical professionals. Some have praised the online consultation system, which allows for quicker and more convenient appointments. Others have appreciated the thoroughness and empathy of the doctors, who have gone above and beyond to help them.
Issues with Appointment Systems
Several patients have experienced frustration with the appointment system, citing long wait times, unavailability of appointments, and difficulties in getting through to the practice by phone. Some have reported being unable to get an appointment for weeks, despite following the recommended procedures.
Rude Receptionists
A number of patients have complained about rude and unhelpful receptionists, who have ignored them, spoken down to them, or been unresponsive to their needs. This has led to feelings of frustration and anger.
Delays and Lack of Communication
Several patients have reported experiencing delays and a lack of communication from the practice. This has included not being informed about delays, not receiving callbacks, and being left waiting for extended periods of time.
Disability and Accessibility Issues
One patient with a disability reported feeling disrespected and ignored by a receptionist, which caused them significant distress.
Private Health Care Issues
Some patients have reported difficulties in using their private health care, citing a lack of cooperation from the practice and a lack of understanding about the private health care system.
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