Raising the bar for all letting agents.
At The Living Room, we pride ourselves on providing a unique and personalized approach to lettings in Cardiff. We're not trying to be the biggest, just the best. Our experienced team is dedicated to delivering exceptional customer service, ensuring that our landlords and tenants receive the highest level of care and attention.
Our Story
We believe in doing things differently. We're not just another letting agent; we're a boutique agency that genuinely cares about our clients. With 15 years of collective experience, we've honed our skills to provide a tailored service that exceeds expectations. We're passionate about building long-term relationships with our landlords and tenants, and we're committed to helping you achieve your goals.
Our Services
We offer a comprehensive range of services designed to meet the needs of landlords, students, and professionals. From property management and lettings to tenant find and student accommodations, we've got you covered. Our services include:
- Lettings and property management
- Tenant find and student accommodations
- Property maintenance and reporting
- 24/7 emergency support
- Intuitive online property search and application process
- Personalized customer service
What Sets Us Apart
At The Living Room, we're committed to delivering exceptional service that sets us apart from the competition. Our unique approach includes:
- A single-office agency with a personal touch
- Knowledgeable and down-to-earth staff
- 24/7 telephone support for all tenants
- Spacious seven-seater cars for viewing appointments
- Intuitive and streamlined website designed with our clients in mind
Our Team
Meet our dedicated team, each with their own unique expertise and passion for delivering exceptional service:
- Chris, Director and Office Manager
- Polly, Property Consultant
- Claire, Accounts Manager
- Ollie, Maintenance Coordinator
What Our Clients Say
Don't just take our word for it. Our clients rave about our service, saying:
"Really welcoming and warm staff, and all the properties looked at were modern, clean and very well kept. Very professional environment and supportive of students looking for houses." - Grazia (Google Review)
Mixed Experience with The Living Room Agency
The reviews for The Living Room Agency are a mix of positive and negative experiences. Some reviewers praised the agency for being helpful, responsive, and friendly, while others were left feeling frustrated and disappointed.
Poor Service and Maintenance Issues
Several reviewers reported poor service and maintenance issues during their tenancy. For example, author Tianna Samuels left a review stating that the house she moved into was filthy, with mice and mold growing in the rooms. Similarly, author Victoria reported that the house she moved into was not professionally cleaned, and she was charged for cleaning services even though she had already cleaned the property herself.
Additionally, author Cara Fowler reported having to deal with slow responses to maintenance issues and a lack of communication from the agency. Author GeorgeJ Mole also experienced poor communication during the checkout process, which caused him a lot of stress.
Positive Feedback
On the other hand, some reviewers had positive experiences with the agency. For example, author Isabelle Murray praised the agency for being friendly and helpful, and author Caitlin Dallison reported that the agency was very helpful and responsive during her tenancy.
Author Emyr Rees also had a positive experience, stating that the agency was efficient and gave him a very personalized experience. Author Angelica Cresswell praised the agency for being super friendly, professional, and efficient, and author Tehreem Sultan reported that the agency was great to rent from and recommended it to others.
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