Empowering Careers, Enhancing Businesses
A Leading Property Agency in Cardiff
Interlet Residential is an experienced and independent letting agency based in Cardiff, offering a comprehensive range of services for both tenants and landlords. Established in 2000, we have over two decades of expertise in the property market, dedicated to providing exceptional customer service and delivering outstanding results.
Our Expertise
We understand the unique needs of both tenants and landlords in Cardiff. Our team of skilled professionals provides a tailored approach to every situation, offering:
- Sales & Lettings: Finding the perfect property for your needs, whether you're a student, professional, or investor.
- Property Management: Comprehensive landlord services, ensuring your property is well-maintained, tenanted, and profitable.
- Expert Advice: Our experienced staff can guide you through the process of buying, selling, or renting your property.
Our Values
At Interlet Residential, we believe in:
- Customer-focused approach: We prioritize your needs and provide personalized attention.
- Transparency and communication: We keep you updated every step of the way.
- Integrity and professionalism: We uphold the highest ethical standards.
- Value-driven solutions: We offer competitive rates and transparent fees.
Why Choose Interlet Residential?
- Experienced and professional team
- Extensive knowledge of the Cardiff market
- Wide range of high-quality properties
- Personalized and tailored services
- Exceptional customer service and communication
Our Commitment
Interlet Residential is committed to providing a seamless and enjoyable experience for both tenants and landlords. We are your trusted partner in your property journey.
Search our available properties today and find your perfect home or investment!
Problems with Interlet
The reviews for Interlet highlight significant issues with the agency's services, particularly with the handling of tenancies and communication with tenants.
Missed Expectations and Disappointments
Several reviewers experienced delays and false promises, which led to disappointment and frustration. Lili had to wait for over two hours to collect the keys, and was initially told that the flat was clean, only to find out that it was dirty and lacked promised furniture. Other reviewers faced delayed responses to requests and issues, and some were left waiting for extended periods without resolution.
Cleaning and Maintenance Issues
There were problems with the cleaning and maintenance of the properties. Lili found the flat dirty and lacking promised furniture, and Oscar had to deal with a considerate amount of rubbish left by previous tenants. The agency was slow to respond to these issues, and some were left unresolved for weeks.
Security Concerns
Lili experienced security lapses during construction on the flat above, including workers leaving a key accessible in the electricity cupboard, which made her feel unsafe. The agency's failure to address these concerns and ensure the safety of its tenants is a major concern.
Deposit and Return Issues
The agency's handling of deposits was also problematic. Lili had to wait over a month to receive her deposit back, and the agency initially deducted an unfair amount for cleaning and painting. The reviewer had to escalate the issue to the DPS, which ultimately ruled in their favour.
Positive Experiences
On the other hand, some reviewers had positive experiences with Interlet. Oscar had a good experience with the agency, praising their prompt response to issues and their ability to save him from a last-minute accommodation crisis for university.
